Ibis Styles Jakarta Airport

It was a short transit stay at the airport. The hotel is close to the airport, and the room was comfortable. Only this time, the AC wasn't working properly. Other than that, I usually have a great short stay at this hotel.

The AC wasn’t cold enough. I also noticed guests looking for Ibis Budget arriving at this hotel by mistake, which seemed to happen quite often. Staff had to spend time redirecting them, taking their attention away from guests staying here. It was frustrating to see what appeared to be a recurring confusion.

Hotel was 5 min away from the airport. Breakfast was good because different variety were available.

My wifi signal was not strong.

Close to airport which was why I booked. They have an airport transfer service which was very useful. Restaurant on site and also a couple of minutes walk away from local eateries and a convenience store. Nice, friendly staff.

Nothing much. All was fine.

The room itself was reasonably clean and the location near the airport was convenient. Unfortunately, these few positive points were overshadowed by several serious problems.

Communication with the hotel was practically nonexistent. Several days before my arrival I tried to arrange the airport pickup service, but the hotel repeatedly sent me a link that did not work. I had already provided my flight details and arrived at around 3:00 AM, but there was no pickup waiting for me. I therefore had to take an overpriced taxi to the hotel. Only after arriving did I learn that the airport transfer service operates only until 11:30 PM. This important restriction had not been made clear to me beforehand. After finally arriving exhausted in the middle of the night, my room key card did not work, so I had to return to reception to have it reprogrammed. The worst part was the complete absence of refrigerators. I specifically asked the hotel and was told that there are no refrigerators in any rooms in the entire hotel, regardless of which room category you book. I find this absolutely unacceptable for a hotel in Indonesia, where temperatures are constantly above 30°C. Even very cheap hotels usually provide at least a small refrigerator. Guests should be able to keep drinks, food or medication cool. Overall, this was an extremely disappointing experience and not what I would expect from an Ibis Styles hotel.