La Beaute De Hanoi Hotel

Everything was just great, nice room, friendly and highly helpful personal and good location!

It was all good

Location of hotel in Hanoi Old Town. Staff was very good, especially Ms. My Lee, the customer relation manager. She was very caring, attentive, & had excellent manner. I had stayed here a few times before & she was the reason why I would like to come back to this hotel. Others such as Ms. Quỳnh, front desk receptionist, was very helpful & caring too.

The hotel was old & needs lots of renovations. I stayed at thr executive room in the 7th floor, which was supposed to be the best room of hotel. However, A/c system was not consistent. There were times the room was very cold, but at night it was hot no matter how much temperature I set up. Or the hand-held shower was rusty (could be replaced easily). I had a hard time trying to get the desirable temperature of water (water was either too cold or too hot to the point that I was afraid I might be burnt!

The staff were friendly and helpful. The breakfast was delicious.

The balcony was very small and faced a building about 2 metres away.

The staff were friendly and helpful. The location was convenient.

This hotel offers poor value for money. I booked this hotel for my 40th birthday thinking I was booking something more upmarket. Based on the cost ($280 AUD for 3 nights), I would have expected more. Our room was on the 7th floor, but their lift only goes to the 6th. The air con took a long time to cool the room, and the bathroom left a lot to be desired. You had to step into a high walled bath to shower, there were cracks all through the tiles (repaired), and the water took a long time to drain. The TV only had access to YouTube, which was in Russian. I eventually worked out how to log into my account. Even in a $30 per night hotel, I was able to access Netflix. The bed was really hard. I know that is common in Vietnam, but this one was uncomfortably hard. The hotel itself is down an ally that can not be accessed by cars. If you have any mobility issues, this is not the hotel for you.