Rooms are very comfy and cosy. The hotel is situated a couple of blocks from the main square of Cuenca in a lovely old building. In fact I had a nice piano lounge just next to my room. Staff were helpful. I thought the hotel was great value for money and I even got an extra discount on arrival!

I didn't have this issue personally, but some of the rooms were interior and were very close to reception so guests might want to ask for a room on an upper floor and bring earplugs (although the hotel was quiet at night). The floors can be a bit creaky.

staff and location

no view but all ok

cozy

Like living in fishbowl

The breakfast was excellent with fresh fruits and juices, as well as more traditional fare like scrambled eggs.

quite, clean, and a very friendly staff.

nothing

Amazing hotel. Beautiful. Facilities great. Breakfast amazing.

WiFi was on / off

Staff amazing. Room size amazing. Bed so comfortable. Facilities wonderful.

WiFi was a little on/off

The location was great and walking distance to everything. The staff was great and friendly. Breakfast was great and healthy. My mother and sister enjoyed it

The room was great but a bit small to be honest but other than that, the place was great

Santa Lucía House is charming, economical and right in the heart of the historic district. Room was comfortable and i had everything i needed. I walked everywhere. The staff was friendly and helpful. I fully recommend Santa Lucía House to fellow travelers. Fantastic

Friendly staff and nice breakfast.

You can hear every steps on the old wood floor when others walk and conversation outside your room. Definitely need earplugs for night sleep

Location

the parking is located three blocks away from the property

Very nice hotel, friendly and welcoming staff… enjoyed the breakfasts, helpful concierge and cleaning staff provided assistance with obtaining taxi and keeping room clean and comfortable. luxurious lobby and upper floor lounge to relax and enjoy the view outside or take some downtime. Great location to shirt walk from Tranvia, Central market, plaza with plenty of restaurants, recommendations for dinner from hotel were amazing!

Rooms are beautiful, well furnished, clean, bathroom luxurious, but walls are a bit thin and vent window from bathroom opens onto central courtyard / halleay so privacy is a bit lacking; A white-noise vent fan might fix this. Overall an enjoyable stay though