Everything was perfect.

N/A

The staff were exceptionally friendly and helpful throughout our stay. The rooms were clean and comfortable. Breakfast was continental and had a huge variety of food on offer. Staff went out of their way to ensure that an item of left luggage was returned. Great location being only a short walk from the bus station.

Nothing

Breakfast excellent. Good control over heating.

Car park small. No evening meals available.

clean and comfortable

I have a number of food intolerances, in particular dairy and yeast. This was not a problem at breakfast because I was able to have smoked salmon with avocado on sourdough bread and a non dairy spread. At other hotels I have had to provide my own breakfast.

We would have liked to have been able to use the hotel facilities before 3pm. We would have liked to be able to have a light meal at the bar in the evening. The parking is very limited.

Staff friendly, breakfast good, bed comfortable

Bedroom 18 was cramped and window opening was very restricted for a warm night

Clean and stylish decor , games in lounge, good sized shower ,delicious breakfast . Nothing was too much trouble for welcoming manager Jackie who made our stay very comfortable and stress free.

Nothing

Jackie the manager was extremely attentive and helpful.

The cold water in our room room ran warm for long spells or it took a lot of wasted water until it was cold-if ever.

Nice hotel with friendly staff

Clean, friendly staff close to the town

Room 18 very small couldn't open window, not suitable for two people had to put the fan on as room was very hot didn't sleep very well room felt very cramped very expensive not even a cooked breakfast.

classy

nothing at all

Bed comfortable. Room and hotel appeared exceptionally clean. Hotel manager very helpful with are early check out, providing us with a take away breakfast.

I found the room a little too hot overnight and wasn’t sure if or how I could adjust the temperature

Room was very good spacious and comfortable

The breakfast was continental style - we were expecting a full English for the price we paid.

Very clean and comfortable room

Disappointed not having a cooked breakfast

First impressions of the room were amazing. The bed was also extremely comfortable. The bathroom was exquisite.

The breakfast was a grab bag. This was really delicious for the person without any allergies. The other person's breakfast was a little thin (although they had tried). What isn't actually the hotel's fault is the dearth of taxis in the area.

Our stay was fantastic. We had the calming trickle of the river at the side which was so tranquil. Staff were very accomodating and relaxed. The hotel is the cleanest place I have ever stayed at! Breakfast was a 'goodie bag' which contained the most delicious fresh produce and left you pleasingly content and full of energy for the day. Thank you for a fabulous stay x

Nothing at all

Friendly lady, clean room lovely decor

No bedside cabinets, small shelves in the bathroom, breakfast too late and no explanation that the butter and jam were downstairs, two duvets instead of a double, no coffee in the room and no phone in the room. Only way of contacting anyone was phone downstairs at night didn’t feel safe if a fire. Bar closed too early

Stuff nice enough, clean room, breakfast ok, good location

First of all - the room was supposed to have "City View". It didn't have any view because the window was blind (not see-through). And you couldn't open it (only the tiny top bit). Secondly - the "queen classic" room is tiny. It's really just a narrow space around the bed (bathroom size is ok though). Thirdly - the heat and knocking of heating pipes. I switched off the heating but the room was still super hot and from 5am I couldn't sleep because the heating pipes under the floor were giving a concert. We stayed only one night - so no point of asking for different room - but overall we felt a bit cheated.

Walls a bit thin...could hear next door snoring!