Peaceful property with charming rooms. A nice start to the trip

The service for dinner could have been better - we were harrassed by a monkey who kept stealing our food but no one noticed until we got up after 15 minutes to go alert a staff member. After that they helped keep watch but didn't offer to move us. It was funny in the end but shows the staff are not as attentive as they should be.

Luxury, beautiful and relaxation to the most

Nothing

The staff are very serving.

We arrived too late at the property and had to leave early to our next destination, so we did not get to enjoy any facilities.

The place is quite organized with a restaurant, a bistro and a sandwich bar. Rooms are big, the suite's bathroom is really nice.

On arrival I am brought to a room, but i had booked a suite. I tell so to the lady that was with me and she retorted that that was a suite. Of course not. After i protested, i got my room. A lot of water went on the floor out of the bathtub; i thought the fan was broken because nobody told me there was a switch near the bed too. Food was mediocre, few tasty dishes, completely tasteless fruit, except for the bananas. While I'm having breakfast at least 2 different people came by to ask if everything was ok. The first time i tried to say that not everything was great, but they already had the answer for it: they don't want to listen, they just want to know that they are doing fine. No butter nor jam came with the toasts. A waiter comes by and asks me if coffee is ok, i say yes and he takes the coffee pot out with him. I'm not kidding. It happened! Washbasins both in the room and in the suite are not practical at all, there is not enough room for hands and face! Rooms are dark and the restaurant is too At the bistro for dinner i had a bill of 158.000 Tanzanian shillings but the real bill was only 58.000. In my dish there was a chapati cut in half but the two halves didn't belong together and one was clearly burned. It seemed like a candid camera, but i payed 600$ for this disaster!! The coffee tour should have lasted 30-40 minutes maximum, because we spent at least 20 minutes walking on and trying to find other examples of what i had already seen. It is nice and informative but 1 hour is way too much. I did not also like finding 'mozzarella di bufala' and pretzels at the sandwich bar: do they really need to make mozzarella travel all the way to Arusha? How about something a bit more local? On the reception table there is a proud sign that they won some Tripadvisor's prize on 2012. How is it possible that they don't understand that this shows they haven't won a thing for the past 7 years?