Amazing people… assistant front office manager Mr Ahmed Moniem is so helpful and a gentlemen anything he can help with he does. Unbelievable service from him.

Excellent hôtel. Personnel aux petits soins. Un large choix du buffet avec contrôle continu de la qualité des repas. Propreté impeccable. Les enfants se sont amusés au parc aquatique. Bref, le séjour était parfait. Un grand remerciement au directeur Ahmed et au chef cuisinier pour tous les services rendus.

Rien à signaler.

Everything is perfect Food, aqua park, kids area, river boat

AC wasn't working in the room

الغرفه جيده وطاقم الاستقبال

السيرفز في المطعم معامله غير جيده مع الأجانب وارسال لهم رسائل ومضايقتهم

The rooms are very old and poorly cleaned. Really unpleasant surprise.

Territory, waterpark

Food was Amazing, everything you dream to eat you can find it , oriental egyptian food was more than waw I felt that Im eating at my home, thx for chief Shaaban , always around to ask about the food and if we need anything more place waw , Aqua & pools , animation team more than amazing , love the foam party , stuff sooo nice and friendly u always find the smile on their faces thx for abdullah from the reception soo friendly and espically thx to Ahmed A. Moniem the front manager , recommended place , first time to leave a place and feel sad that i wont see them the next day , thank u sooo much .

Everything is perfect All stuff are polite descent and very helpful wit smile Reception manager very cheerful man All receptionist are polite and helpful All are great there

Aqua park and the food

Nothing

awesome team and great facilities.

nothing

Everything was great

Everything was fine.. maybe the pillows are not that good and the beach needed a bus, the hotel needs to inforce the rules of using swimming suits in the pool.. it is not acceptable to have people going in the pool with t shirts

aqua is very fun wave pool was new experience and nice one play area for kids slightly fun also restauran is very good

slightly old bathroom need to be updated bad wifi beach not appropriate for swimming bar at aqua is crowded and we had to wait a-lot

Massive pools and water slides. Great funfair after dark. Huge range of excellent food. Helpful friendly staff. About £1200 all inclusive for a family of 4 for 5 nights during school holidays was very good value I thought for a 5 star hotel. One of the cleaners made a brilliant elephant from towels and pillows that put a massive smile on my 9 year old daughters face. I don't think this place can ever feel crowded due to its size. A wonderful relaxing holiday.

If you're hoping to go swimming in the sea on the private beach you'll be very disappointed as the sea bed is just rocks, corals and lots of sea life in the form of hermit crabs and starfish. There appears to be a huge drop off just past red warning flags as well. You can go scuba diving and snorkeling though. The shower head needs a better spray, the water pressure is very high and it comes out like a jet spray.

The food was nice and the staff everywhere in the resort was really super, they were so helpful and supportive. We will surely visit it again and recommend it to our friends.

The room's furniture, design, and bathroom can be better than that to match the level of the resort.

Great staff, very helpful and kind. A lot of fun for the kids.

Wifi connection was really slow, it has been a problem for me. As a suggestion for such an hotel, it would be great to have heated water for the pools, so they could be more pleasant during winter and spring.

Room was spacious and clean, beds were massive and comfy. Nice bathroom too. Restaurants were great, food was delicious and we really good variety. Pools and waterslides were great fun, no queues at all. Plenty of sun loungers. Spa was also amazing.

Main pool was very cold, poor wifi availability

Great Hotel and Superbe service/ The beach is very close to the hotel - 10 min walk and with a wonderful coral reef. The hotel staff is super helpful, friendly and caring and coming from Germany it is a real game changer ! Kids enjoy their time very much due to big water slide and at night with carousel, small roller-coast and much more Finally we had a health issue during the stay and having a competent doctor in the clinic inside the Hotel is a massive plus. Definitely will go again

The little down side was the food that just about average but at the end it is all good the weight :)

wifi wasnt too good

Everything was just great. From the easy check in, the facilities are well maintained and always kept clean, the activities always keep you entertained and the meals were all great. There is lots of things to do to occupy yourself or just relax.

The wifi is really terrible. Especially in the rooms. And l just had to buy a local sim card for that but then data is very exepensive in Egypt. Also house keeping staff might be a bit overwhelmed as our rooms never got cleaned before 5pm.

1) aqua park in the hotel 2) well enough family rooms 3) pleasant personnel 4) salad bar is good 5) nice territory 6) clean rooms 7) the sea is not far

1) not enough animation for kids 2) paid luna park and games room 3) no juces (only chemical beverages) 4) food is ok, but not perfect 5) free cocktails and beer are very poor 6) sauna (without massage) ridiculously expensive 7) mattresses and rooms are old 8) shampoos, shower gel, conditioner in the room are very poor. shower stream is weak 9) in english pub in the hotel, there is no Britain or any decent beer. 10) annoying sales guys which try to sale you everything (like massage, oils, hairstyles, etc), while you’re trying to get relaxed near the pool.

Wonderful hotel..u feel it when u just enter the reception..its my first visit to this lovely hotel and all I can say that we enjoyed everything..Aqua park is the best..I went to the best hotels in egypt including aquaparks as my kids r swimmers and they swim everyday so hotel without aquapark won't be satisfying to them 😂 The food is so tasty ..i ate the best duck and grill ..Breakfast and bakeries r so fresh ..waiters so helpful..on the spot u sit on table they ask u about the drink..Ahmed from customer service check daily about ur satisfaction ..Didn't happened in any hotel before..Second day i told him I want to reserve in a la carte restaurant but its full..he called me 5 min later w reservations for us all..we went to the Asian w our girls a sushi starter and teriyaki beef main dish the dessert candied banana ice-cream the best experience ever..Samir hospitality in the Asian restaurant was the best..he took my girl who loves sushi to see how the make it and ordered 2 extra sushi for her 😂 the luna park is the best for kids my girls suggested that they can live in the hotel and were asking if this is possible.. one more thing the man in the water park came to us down to help us holding the big floater ..begad amazing service in this hotel ...am not surprised its rated superb in booking

we stayed in connected family..the rooms furniture and colors can be renovated..little bit old..but we didn't stay much anyway in the room because there's much to do downstairs😉😉

great fun for kids and family. great Maintainance of facilities

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Aquapark was fun.

10 out of 12 people in our group got sick (diarrhea, vomiting), while only eating at the resort. We brought this up at the reception and they told us they had never heard it before and if there was something wrong with the food, hundreds of people must have been sick. Right after the front-office manager left, a girl that was standing next to us in line said that 5 people out of their group were also sick, and had also told the reception. As such I have to conclude that they were lying to us and were just trying to sweep the problem under the rug. All in all I had a horrible experience with this resort and will never be coming back. I would NOT go here if you don't want to get sick and spend half of your vacation in bed.

Everything was great

Nothing