Great clean hotel in a very good location. Rooms are a good size, the beds are comfortable and the hot shower was good. Rooms were cleaned everyday too. Salento is very small so everything is within walking distance - lots of restaurants and Cafés nearby. The staff here are so friendly and helpful. It's a family run hotel and the two brothers (Jhoan and Pedro) helped to make our stay very memorable! They lived in the US for a decade so their English is perfect. They assisted with airport shuttles, Cocora hiking recommendations and other tours (horseback riding and coffee). Breakfast was good but simple. The restaurant itself is great for a meal and highly recommended during your stay. The staff even do a surprisingly good packed lunch if you want to do a full day of hiking. Laundry service is very fast and cheap, we used it almost everyday. WiFi signal was excellent throughout as well.

Nothing, it was all perfect!

friendly staff and great service very helpful

clean and warm

Comfortable and giant bed with good quality bedding. Amazingly helpful and kind staff who make you feel looked after. For example one woman arranged to have my laundry done, printed out my bus tickets and called me a jeep to help with our bags. A man who arranges tours advised me not to take one and told me how to get to Cocora by public transport, I also thought the restaurant was very good and was impressed by the lychee margaritas. Their packed lunches are superb and very good value

Nothing at all

Quiet, clean, little hotel. Friendly staff. Room cleaned daily. Quality breakfast. Soft/luxurious pillows. Close to bus terminal.

Nights were semi chilly (so A/C not essential) but we still needed air flow in our room...wish we had a fan. Had to use Google translate as staff spoke very little English.

Quaint hotel with a modern touch. Clean and comfortable.

Limited ventilation and no closet

Very close to the town

nothing

The hotel was very nice and clean with a small garden inside of it. There is also a Beta restaurant a few steps away that serve great food. Both hotel and restaurant are family owned business so the atmosphere there is very friendly. Personnel at the reception was super helpful. I would definitely recommend staying here!

Pedro, the manager, took incredible care of us. He personalized a coffee tour experience for us through Buenos Aires finca (highly recommended over the more popular but now over-touristy farms) and even drove us himself. That day exceeded all my expectations in learning about coffee, riding the jeeps, meeting hard working locals that supply the coffee chain across the world. Pedro definitely went above and beyond to make the whole experience memorable! The hotel restaurant is one of the highest rated places in Salento and it was honestly some of the most satisfying meals of our trip, because overall Colombia's food scene left a lot to be desired. The staff were all very polite and accommodated our very broken Spanish. The town is very humid and buildings are not insulated, including for sound, so just something to be mindful of. The experience at Betatown Hotel and the personalized coffee tour at Buenos Aires plantation was hands down the highlight of my Colombia trip, and I hope more travellers consider supporting these businesses.

Absolutely nothing - it was the best part of the trip

the beds were comfortable

cold water, cold staff support

it was in a central location, the breakfast was awesome, the staff was extremely helpful and the owner Pedro went out of his way to make all of our stay an amazing experience. loved it!!!!

it would be nice to have a few umbrellas that guests can borrow during rain.

good location and clean

the girl from the reception Alejandra was not welcoming nor nice. our room was in the corridor next to the reception so you would hear everything. For this matter our stay was not relaxing at all. the bed is not very confortable and the bathroom very small. there is no window in the room so it feels humide all the time.

The restaurant was great the food was the best service very good

Nothing

The best breakfast!!

Friendly people

Very friendly family run business. They booked a incredible horse back ride for me. Breakfast was very good