Park Hyatt Zanzibar

The best hotel in Zanzibar old town. As expected from Park Hyatt - comfortable, stylish, good service. Excellent breakfast

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The hotel is built on an ancient Omani palace which makes it very charming and classy.

Ambience, food, services

We probably spent more nights than most guests, as we stayed almost five nights at the Park Hyatt in Stone Town. Our first impression was very positive — the building is historic and truly beautiful. The location is perfect for exploring the city, and the staff are exceptionally kind and welcoming. The pool is also very pleasant, although a little colder than we expected for this type of property, which was a small surprise. Overall, it is a very beautiful hotel in a unique and authentic setting, one that really tells a story. This, in our opinion, is its greatest strength.

On the less positive side, the quality of the food is not at the level one would expect from a five-star hotel. It is important to underline this, as five stars represent the highest standard. The variety and quality of the meals are well below that level. I would not say the food was bad, but it certainly did not match five-star standards. Breakfast, however, is very good and feels homemade, which we really appreciated. On Sundays, they also offer a brunch that is fresh and tasty, though in my opinion a little overpriced for what is offered. Aside from that, dining was not a highlight, and it could be greatly improved with a simpler but better-curated menu. Another important point is the service: it is not at all the level of a true five-star hotel. The staff are extremely kind, but management should invest much more in training to meet the expectations of high-end clientele. That said, the guest experience manager who organizes activities is excellent, and we had a wonderful time outside the hotel thanks to the excursions arranged. As for the rooms, they are spacious and beautifully designed. However, the ones located on the pool and beach side face the inner streets. While not noisy, they are very humid. After a day or two, the humidity inside the room becomes noticeable and uncomfortable, which is a real downside.