Pethers Rainforest Retreat

We had our wedding anniversary their. It was awesome

We booked the house and some villas for our daughter’s wedding weekend. Pethers house is the perfect place to get ready with a huge master bedroom and full length outdoor deck area overlooking the rainforest. The villas are spacious and set in amongst the rainforest which is a stunning setting with so much privacy.

There was nothing to dislike!

Breakfast was excellent. Accommodation was very spacious and comfortable

Lounge chairs were not very comfortable

Ample sized room, great location, nice grounds.

Unfortunately, our stay got off to a frustrating start when we couldn't access the treehouse. The instructions on the key card differed from those given by reception, and neither worked. After returning to reception, staff eventually got us in, but we continued having issues throughout our stay until we worked out the correct sequence ourselves. Later that evening, the carbon monoxide alarm behind the TV began beeping. With no phone in the room, we had to call reception on our mobile. The only staff member available was a waiter who wasn't able to resolve the issue, so we ended up taking the alarm to reception ourselves. It was never replaced, and no one followed up. Breakfast was another disappointment. On the first morning it was left at our door as expected. On the second morning, despite hearing the delivery knock, our breakfast wasn't left behind and we had to call reception to have it followed up. On the final morning of our stay, we ran out of toilet paper. There was no spare roll provided in the room, so we had to resort to putting a tissue box next to the toilet. Individually, none of these issues were major. However, combined with the wonky tables and ripped leather furniture in the treehouse, they detracted from what should have been a premium and relaxing stay. Given the price point, we expected a much higher standard of maintenance, attention to detail, and guest service.