Me ha encantado mi estancia en este hotel. Lo que destacó del hotel Puerta del Lago es la ubicación, limpieza y el trato familiar. Está cerca de todo , del centro , de distintos autobuses y de las terminales de ómnibus para otros destinos. La limpieza de la habitación es impecable, de la ropa de cama, suelo madera y baño. El trato desde que llegas te hace sentir en casa. Maritza, con la que más traté es una persona que te facilita todo y se preocupa por sus huéspedes. El desayuno completo, algo de fruta, yogur, proteína panes, mantequilla, mermelada y café. Gracias Maritza.

The hotel is neat and quiet, located a short walk from the centre. Staff was friendly and helpful. Breakfast included fruit and pie in addition to bread and eggs.

Our room was a bit small. Instant coffee at breakfast.

La atención Dell personal

Desde el inicio la atencion, la habitación, la cama, el desayuno y todo

nada

Nothing was missing at the breakfast, we felt like at home

Location

Staff serving breakfast is inhospitable and clueless. The regimented approach and stinginess to guests made us uncomfortable. The room is tiny the ceiling barely taller than my head. The window cannot be open and no air could come into the room causing lack of oxygen and headache. The walls are paper thin and one hears every shuffle outside every whisper…I was bitten by bugs in the room. No tea coffee facilities. No staff most of the time so if guests have any problem or any need too bad ! Overall bad value for money

Puerta del lago was a very comfortable stay. The hotel is located 10 minutes away from downtown (if walking you'll go up a slope, nothing terrible but might be a problem for elderly) and located in a very quiet area, despite being super close to everything. The staff was very helpful and the breakfast was complete, with service to the table in a very efficient fashion. The rooms and bed were comfy.

The lack of proper ventilation or AC. If you get the upper rooms in a hot summer day, the room will be extremely hot! There was a fan in one of the rooms we booked but not the other, and despite that a single fan wasn't enough to cool us.

location and breakfast

i stayed for 4 nights. the room was well renovated and pretty, but the room was dark, on the ground floor near the reception counter, and I could hear everything… next door, upstairs and ppl check-in and -out. also the room was facing to the hotel’s working area with a washing machine and a storage, and cleaning ladies were in and out at the back, and I couldn’t open the windows/curtains even though the room was dark. the bathroom was smelly. they tried to fix it, but the smell came back after a day…I think the pipe has an issue. i was told there are two choices to settle my a/c: with credit card with Chilean pesos, 19% tax is added or cash in USD without 19%. As a foreign traveler, I think 19% shouldn’t be added with a card settlement.