Cosy Sintra

Location of room and being near family with their room

No staff on desks

Friendliness and location. Had a private area for myself.

Good space and clean

The sleeper sofa was too small

Spacey suite, microwave in room

There is a strong smell of dampness all the time everywhere in the suite. Loose door handle on the bathroom door that could cause someone to get stuck there. The main light in the living room stopped working and when mentioned to staff they have said they will report it but nothing was done during our stay. No balcony just a shared terrace although it mentions a balcony when booking Stained sheets Being bitten by mosquitoes because of plants outside of window where they gathered and entered if we opened it. Hearing the mosquito singing all night was probably the worst night I've had there. Opening the curtains provides a clear view inside the suite as it faces the house and everyone comes and goes through the door outside the suite. Very old and feels like it has been unused for a long time. There is a bolted door with an opening at the top that leads (?)downstairs. The gap means there's cold air coming through it looked a bit creepy as if someone could bust into your room through the door. Luckily it was warm when we went so we didn't experience what it might be like in winter.