Sheraton Grand Jakarta Gandaria City Hotel

Clean and nice hotel, nice with the adjacent mall. The room was spacious and nice, pool area ok, breakfast tasty, although a bit limited if you don't eat Asian warm dishes for breakfast. Super attentive staff and service level top notch!

The staff were all so helpful. When I checked in, I heard the mosque standing in the bathroom with door closed so I asked to change rooms. The check in staff and on duty managers were excellent and helped me move rooms to a room that had sound proof double glazing problem solved. Super comfy beds, great space in the room and the breakfast buffet was wonderful. Huge choice for all tastes in a pleasant high ceiling room with wlarge floor to ceiling windows. Overall would deffinitely stay again if needed.

Only the sound of the prayers from Mosque located on opposite side of my first room but as mentioned, the staff sorted it out without any big delay and the new room, despite being right in front of the mosque, the extreemly thick double glazed windows worked a charm. Slept so well :)

BIG ROOM AND IT HAS ACCESS TO MALL, CLUB LOUNGE IS NICE, STAFF FRIENDLY. LIVE MUSIC ON THE WEEKEND AND NICE RESTAURANTS.

WE WERE BIT DISSAPOINTED WITH CLUB LOUNGE CUSTMER SERVICE. THEY APPEARED SO FRIENDLY AND POLITE BUT THE SERVICE WAS NOT DELIVERED AND HAVING LACK OF KNOWLEGE OF STANDARD DRINKS AND FOOD SHOULD BE SERVED. EXAMPLE; OUR CROISANT FORGOT TO BE DELIVERED AFTER BEING ORDERED, COFFEE LATTE SHOULD BE SERVED HOT INSTEAD JUST LUKE WARM, OUR LATE BREAKFAST HASH BROWN, BAKE BEANS, MUSHROOMS, ETC WAS SERVED COLD TWICE MORNING WITH COOKED SCRAMBLED EGGS. THEY SHOULD RE HEAT IT BEFORE ADDING THE EGGS. IT'S MINOR STUFF BUT WE EXPECTED TO HAVE 5 STARS SERVICE WHILE STAYING IN 5 STARS PRICE.

Location is good and at the heart of city centre. I did not have any breakfast in the hotel

The gym and I was told there was no steam or sauna room.