The bell boys, especially Mr Sanjeev and Ramzan were very kind and nice, they were very helpful. Also the manager Mr Hassan and his team were very courteous and helpful. Not forgetting the room service staff, they were also very polite and nice. The staff at the coffee shop in the lobby were also very nice. Overall the ambience, stay and breakfast was amazing.

The staff at the restaurant was very rude towards us , me and my wife were just surveying the restaurant in the evening on 12 April at around 8pm and clicking some pictures of ourselves. He came to us and asked to order something, we told him that we don't feel like ordering we are just seeing the menu and the place, if we want to order we will order but he said if you are come to a restaurant you have to order and we cannot come to a restaurant without ordering, he was very rude and indirectly he asked us to leave. Although the restaurant was empty, there very barely any guest for dinner. We were not occupying any table or no one was kept waiting because of us. Please train your staff

I loved the property the beach & the pool area and the fact that it is also so close to heera beach .

The room service is the only thing that needs a little improvement 😌

Отличные завтраки и ужины. Очень хорошие бассейны для детей. В целом отель подходит для семей с маленькими детьми. Хорошие номера. Приветливый персонал.

Нет зон для курения. Гости курят, где хотят, включая детскую зону. Номер для троих взрослых оказался с одной кроватью и небольшим диванчиком (коротким). Рядом была стройка. Очень маленькая пляжная зона. Мелко.

Friendly and very professional staff like Mr Ahmed and all the Sheraton team

· Room 333, is probably the worst room available (I booked my stay 3 weeks in advance not last minute). The room is far away from the photos of the booking and probably within 2-star hotel standards. It made my working holiday start with the wrong step. I have been to Sheraton all over the world but this room was terrible. I strongly suggest refurbishing this room ASAP. The room was falling apart, the hairdryer sticky as it was melting, and previous guests used tissues to hold it. The room was badly finished as per the photo below. Also, the ironing board was stained. Sea view but not like the booking photos. Apparently, I selected from my phone by mistake the wrong internet (fast internet) and I didn't even notice. I was charged 75 euros for the internet. Please be careful when you select internet or you will get charged. I travel to Dubai often and on this occasion, Sheraton was not the right choice. I will be travelling again to Dubai soon but Sheraton, do you think this is a suitable room? Do you think that I could trust to book another room? I didn't ask for a refund or discount but how would you feel if you had the same experience? I would appreciate a discussion of the stay with The Sheraton Management team.

beach is really nice and breakfast also good.

Facilities and the large room.

I have stayed here before and cannot fault the property aside from the breakfast so didn’t avail the buffet breakfast during this trip.

The staff, namely Monika at the reception. Pool and beach also great

Staff at the restaurants not really at par for a 5* hotel

البحر فقط

تعامل السيدة سارة في الاستقبال غير جيد