Le personnel

Pas de vue extérieur , fenêtre sur de la tuyauterie grillagée.

Номера чистые, просторные, даже не важно, что не было вида на пирамиды из окна, все равно понравилось! Можно было выселиться попозже без доп платы! Персонал очень отзывчивый и не навязчивый! Всем советую

Ну в отеле возможно уже надо подремонтировать что-то, например душ в нашем номере был со сломаным креплением…

The location was superb, facilities were excellent and the staff were amazing! They all went above and beyond and made our stay here special. Everything was fuss free, from transfers to tours, of which the tour guide Mohamed was unbelievable.

Tout était à absolument parfait ! Le lieu incroyable, le restaurant, le personnel, la propreté. Une adresse incroyable à ne surtout pas louper !

Rien, tout était parfait

Everything. This hotel is by far the best place I’ve ever stayed in. The view is amazing, something from another world, the facilities are incredible, you get the “Egyptian” feeling as soon as you walk on that door

That I cannot stay longer, there is nothing to not like about this place, everything is perfect

Las vistas del restaurante espectaculares...nada como desyunar o cenar en ese sitio. También se puede ver el light show de las pirámides ahí. Los empleados del hotel muy amables y simpáticos, siempre atentos a lo que necesitábamos. En general fue una buena experiencia.

La entrada del hotel no es la más bonita y está en una calle regular pero esto no se puede cambiar. La decoración quizás es un poco exagerada pero en general el hotel en relación calidad precio es inmejorable.

La vue du rooftop qui donne directement sur les pyramides. L’accueil chaleureux et le restaurant qui était très bon

La vue de la chambre vue sur mur mais il ne restait plus de vue sur pyramide

Nos guardaron las maletas durante nuestra excursión en siwa durante 2 días. Fueron muy amables, y tuvieron una buena atención. Las vistas desde las habitaciones merecen la pena, se puede ver hasta el espectáculo de luces desde la terraza.

un hotel ottimo di fronte alle piramidi ,personale ottimo e gentilissimo , colazione e cene ottima qualita , vista dal ristorante spettacolare delle piramidi .

l'unica cosa ma che si puo soprassedere e la camera per 4 persone un pochino stretta ............

The only thing I like about the property is that it’s close to the pyramids. The only thing that I liked about staying there was the staff is absolutely fabulous, except for everyone at the front desk with the exception of one very competent person by the name of Santiago. The front desk manager Aladdin doesn’t follow through with anything and I’ve tried to stay there three times because of the location and every time has been a disaster and the last time the worst of all. He sends a nice message and says that he’ll take care of everything and he’s at your service and he’ll have somebody at the airport to pick you up. Well none of that happens! I assure you I’ve been there three times. This last time I arrived at 2:30 in the morning and they were supposed to be a car waiting for me and wasn’t so I had to find my own transportation to the hotel at 2:30 in the morning in Cairo. That is after flying and traveling for 24 hours from the United States. I was told I would be reimbursed for that never was and the room that I was assigned even though I’ve been there several times and had to move time after time after time to find one that’s somewhat decent they assigned me underneath the restaurant. I arrive at 2:30 in the morning went to bed at 3:30 and we’re very loud people next to me that finally checked out at 5 o’clock and then the Restaurant staff was getting ready for breakfast the next morning. I sent specific messages to Aldi in the front  desk manager, and specifically ask him for a nice room as I was bringing my son who’s never been to Egypt before. I should’ve just taken whatever I got because I think he assigned the worst possible when he could find. In 12 hours I switched rooms three times. As I said, the only person that was a attentive was Santiago! I asked for the owner to call me which never happens so I don’t know if the message ever got through or if the owner didn’t care.

I hated everything about the property, except for the staff there, excluding the front desk, staff, and all the rooms as I never got a decent one! The other thing I didn’t like about the property is a danger issue. One of the horrible rooms we had had a bizarre shower. They just spray the entire place in the closet of a bathroom and they had a hairdryer right there where you’d be standing in the water and using the hairdryer. I have to be at trauma , RN I’m surprised people haven’t been electrocuted and killed there! I would never recommend this place never never never.

View was superb, food and service excellent. You can see the lightshow for free from the rooftop.

Laundry service ruined three shirts, I do not recommend this service. Restaurant is dry but you can bring alcohol into the hotel if you want.

Location is perfect, staff was excellent and always helpful and rooftop with a million dollar view!

Food is dissapointing. I had breakfast twice and dinner once and the food was always of low quality. No alcohol. First night at 4 in the morning we had someone that opened our room door while we were sleeping. Quite scary.

I extremely recommend this place as everything was perfect , the service and the staff were great , the view from the rooftop was awesome and we really enjoyed so much using the jacuzzi , thank you for everything.

Nothing

Great location. The staff are very friendly. Breakfast is reasonable. They even send a car to pick us up from the airport. Will recommend to friends who are planning to visit Cairo.

location is excellent Breakfast good

The restaurant manager Ali-Baba was both funny and made sure that our dining experience was the best. The food was much better than I thought it would be during dinner time. The hotel didn't mentioned that the provide free bottled water if you call them on the phone in your room (use option 1), but it was a pleasant surprise to not be working of drinking water. The view from the roof terrace is breathtaking.

The breakfast didn't have a lot of options. However, there were both falafel and scrambled eggs you could order in. The worst part of the hotel is the surrounding area. The streets are very filthy with animal droppings everywhere. If you walk the streets, you will get harnessed by people who want to sell you something, and they will not back down without a verbal fight. I do understand that the hotel can not do anything about this situation. However, it made our visit a bit troublesome.

Location and restaurant

Room not very comfortable

The room was clean and it had a fridge. Bathroom was also a good size. The pyramids were right in our backyard.

The location, the customer service, the restaurants inside the hotel everything was top notch.

None

Fantastic roof terrace, right in front of the pyramids. Superb breakfast. Friendly and helpful staff. The whole Hotel is decorated with Egyptian art, feels like being in a museum.

.

The staff of the hotel! They were so kind, sweet, hardworking, protective, super caring, compassionate, and very accommodating even to the point of doing extra mile attending our numerous requests! We liked the tour so much that were arranged by Dina. It was so all worth it! We were assigned to Nasser as our highly intellectual tour guide. He was also very patient guiding us and bringing us to where we want to explore more especially shopping. Our driver Abdul was such a sweet guy! Patient, protective, making sure that we were always feeling comfortable and safe, super hardworking too! Their restaurant was always open to accommodate us even if we didn't need to order anything, but just to look at the pyramids and relax! Their servers are very kind and sweet to us too When our older daughter had severe allergic reaction, the front desk was so prompt contacting the doctor in the area. We've witnessed how they genuinely cared for us. The doctor that attended my daughter even came back the ff day to check in our daughter's situation. It was very pacifying! Thank you guys! You are such wonderful people. God bless you all and our Lord&SaviorGod Jesus loves you!

Nothing at all!

Very nice hotel, amazing view! Luxury facilities and decor!

The staff was extremely welcoming. We booked the royal suite and the view you get is absolutely amazing. You can watch the light show from your room in bed! The breakfast was great as well. Overall, would definitely stay here again.

nothing

it’s super close to the pyramids and many restaurants, pretty accessible. Nice bed, fridge and AC.

the towels are old and discoloured

The view is breathtaking. Perfect Location. Excellent service. Very clean.

None

The view was great from the hotel. the breakfast and restaurant staff were very good.

The first room smelled like sewage and we had no towels, had to ask several times for towels. They moved us to another room which had no odour so they did fix the problem.

no WiFi in the room and the hotel is not been solved and said it is like this.