泳池

設備太少

ok

無

服務人員非常貼心有禮。 我們這次是端午連假第一天帶著小朋友和爸媽一起來入住，但一開始媽媽就在大廳樓梯前跌倒受傷。 服務人員立即有急救包處理傷勢，也推送輪椅過來，同時前廳經理包含邱經理和當天值班經理林經理都有幫忙先安排臨時的房間讓我媽媽可以先休息等待原訂房間整理好後再換過去入住。期間，包含提供冰敷、電話關心、甚至晚餐還給我們特別的半價優惠，都讓人感受到這意外中的溫暖，不愧是五星級的優質服務！

我們的351 號房冷氣似乎都固定21度溫度，就算調高到28度了還是一樣維持21度低溫，可能這點有些困擾，其他設施都很完美！

服務、兒童戶外活動設施

兒童室內活動中心空間小、遊戲項目不多

環境乾淨舒適，餐廳的食物很棒，人員素質佳

設備新而且齊全、服務人員態度好、整體清潔度不錯、床跟枕頭很舒服軟硬適中、建築物內部寬敞且面積大，有種住在城堡的感覺，出入口多且有管控。

住房時沒有聽到太多隔壁兩旁的噪音，但上面房間小孩走跳的聲音很明顯，幸好入睡時就沒有再吵，希望可以想辦法改善這個小問題。

beautiful property and delicious food.

On the website under most popular facilities, it says "airport shuttle (free)". But, after we made the booking and asked about this shuttle service, the reply was "Hotel only provide Taiwan High Speed Rail Station Shuttle Bus. If you would like to Shuttle Service, we can book limo service for you, it will be charged extra fee. Please contact us if you would like a price quote,, related department will reply you." I find the "airport shuttle (free)" misleading!! And, the follow-up message is not friendly and helpful for a tourist who has not been to Taiwan for a long while. Also, staff members at this property must be very proud of working in this 5-star property, especially the check-in staff I met at the reception. one comment.. arrogant!! I stayed in 3 hotels on this trip to Taiwan, this is the most expensive but the lowest level of service.

The spaces, the facilities, love them all!