Fukui Manten Hotel Ekimae

Location central and easy access to attractions and spots

Location is near train station, you will hear the shinkansen

very near to station,(west exit), breakfast, onsen

garbage disposal bag was very small, should consider a bigger one when toddlers are involved.

I love the hot spring baths and the locations in right next to the station.

The Onsen is nice - but unfortunately the hotel tried to charge me extra to keep the same room for 2 nights. I have to make 2 separate reservations as one night is for work and one for pleasure, so I need a separate receipt for my work. I usually contact the hotel when I make the second reservation to request that I can keep the same room. This has NEVER been a problem anywhere else (even if the room types are slightly different) and I travel in Japan often. For some reason they told me there was an extra cost? I disputed it and they didn't relent unless I paid extra. Finally, they said their was no fee if I stayed in the lower cost room for both nights. As I would have to pay extra for staying in the higher cost room for 2 nights, surely that would mean I get a discount for staying in the lower cost room for 2 nights. This was a customer service disaster.

I suggest that the hotel think about customer service rather than trying to squeeze unfair extra charges out of customers, especially regular customers. I have stayed - AND RECOMMENDED this hotel several times to colleagues. For the sake of about 20 dollars, was it really necessary to be so pedantic. I ended up changing rooms and the rooms were literally next door and almost totally identical so it wasn't like I was shifting from a economy room to a suite. In the past, I have written rave reviews about this hotel. NOT THIS TIME.