La Casa de las Lunas

Cleanliness of the rooms, friendliness of staff, and location near Pisté center as well as to the Chichén Itzá archeological site. Emilo Martin was especially helpful before and during our stay. Stay here instead of booking with a big chain hotel or visiting Chichén Itzá through a huge tour company! Support local businesses like this one. You will love it and you’ll not regret it.

cleanness

Prefer double bed or queen

Fantastic Location and Friendly Staff, Clean Rooms and Refreshing Pool... 2nd Time Staying Here, Very Quiet and Parking Area was Safe. Would Stay here Again.

Nothing.

The property grounds were very nice and well groomed. The pool was kept clean and amenites were made available upon request. The room was clean and the A/C worked as expected.

Acknowledging, I chose the location, it turned out to be too close to the main street and traffic. As a result, a funeral with a "21" gun salute was an unexpected wake up call one morning. The house parrots kept in the courtyard made it difficult to sleep on another occasion. The first morning, I was woken up by a housekeeper banging on the door, despite the fact I did not put out the "Please clean the room" sign. There was no "Do not disturb" sign provided. Fortunately, the front desk made sure that did not happen again. I verified ahead of time that an attendant would be available to let me into the courtyard parking late at night. On two late night occasions, I found myself locked out of the parking are and the front pedestrian gate. The first time I had yell for someone in the office and managed to wake the night guy who let me in. On the second night, I just broke in on my own.