Very nice place & nice people

The location is a little bit away from the city center

La grandeur de la chambre . Son confort

L’emplacement ( banlieue sans intérêt) . Le côté très replié sur lui même de l’hôtel , peu ouvert vers l’extérieur, sentiment d’étouffer . Manque de charme . Hôtel de type aéroport qui se veut classe . Sa politique très centrée sur le fric : pas d’annulation possible, un Check In centré sur le fait qu’on doit payer vite vite . Pas agréable . Chambre disponible à partir de 15 h seulement le jeu de l’arrivée.

Die poollandschaft und das Frühstück waren sehr schön!

Wir haben auf unserer Rundreise durch den Oman das sheraton hotel als letzten stop gebucht. Wir wollten zwei Tage nochmal richtig entspannen und uns erholen. Wir haben auch extra ein delux Zimmer gebucht, damit wir ein großes Bett, Zimmer und einfach mehr Komfort bekommen. Die Ankunft im Hotel war herzlich, unser Zimmer auf den ersten Blick auch schön (3stock). Leider hat sich abends herausgestellt, dass unser Bett eine reine Katastrophe war. Kaum haben wir uns auf das Bett gesetzt, hat es überall geknarrt und es hörte sich an als ob das ganze Bett aus Plastik bestünde. Zudem hat man den Aufzug gehört und die Autobahn. Wir haben also abends um 23 Uhr bei der Rezeption um ein anderes Zimmer gebeten. Nach 2 Stunden hieß es, das Hotel sei ausgebucht und wir könnten erst am nächsten Tag ein anderes Zimmer bekommen. Nach einer kurzen und bescheidenen Nacht haben wir am nächsten Tag mit dem Hoteldirektor gesprochen, der uns die Exekutive Suite anbot sowie einen late check out (der für uns aber keinen Sinn machte, da wir das hotel morgens verlassen mussten). Die letzte Nacht war sehr erholsam in der Suite, allerdings waren wir immernoch verärgert dass man in einem 5 Sterne Hotel keine schnellere Lösung zur Hand hatte. Ich war zum Zeitpunkt der Reise im 5 Monate schwanger, habe mit Übelkeit und Erbrechen zu kämpfen und ich brauche meinen schlaf. Wir würden das shareton hotel nicht empfehlen und wir werden auch auf zukünftigen reisen kein shareton hotel buchen! Schade eigentlich, denn das Frühstück und die poollandschaft waren spitze. Beim Abendessen gibt es eine große Auswahl, wobei das Buffet im Hotel ebenfalls keine 5 Sterne verdient hat.

Lot of options to spend a day and it is located close to Old Muscat. Easy to use this as a base and do the trips around the Muscat areas.

accoglienza qualita’del servizio pulizia

posizione , quartiere non adeguato, no panorama

Everything was extremely well prepared and my stay was comfortable throughout. The staff in all areas were a delight. I had breakfast and dinner included and both the amount and variety of the food was exceptional. The facilities were great and I enjoyed both lounging by the pool and the gym offering, as well as downtime in the bedroom. Booking a tour of the Daminyat Islands through to concierge was also an easy process. Location was fine, easy to get to nice places like Muttrah, but you have to be prepared to use taxis regularly as opposed to finding things in easy walking distance. The Sheraton is well placed in this regard, as it is right next to a main highway.

I think the concierge can be improved as having just one person on the desk, with partly limited English, is not the most effective way to run the service. For example, I had to ask questions about alternative day trip experiences and there was ‘on the spot’ maths done to work out costs. Having a catalogue of experiences, showing their costs and reference imagery & details, would be an easy way to navigate language barriers and give easy information to travellers.

Personnel fantastique Propreté Qualité des chambres Tres bon équipement

The hotel has many facilities, restaurants, indoor and outdoor swimming pools and a lot of parking space. Naseem at the reception and staff at the restaurant are courteous and friendly. Rooms are spacious. Breakfast has many options.

Its the first hotel in the GCC where there's no shattaf in the washrooms. After checkin, I was informed that 90% of the rooms are without a shattaf. It took them several hours, reminders, calls and several visits to the reception to change our room and I had just made up my mind to leave the hotel. The staff appears unnecessarily busy. Housekeeping appears lazy. Ask anything to the housekeeking, they will pass on the task to other person who in turn will keep passing to the other person appearing busy without helping. Valet parking team will only point direction to your car and request you to bring it yourself.

Facilities. Food. Very clean and comfortable rooms.

Nothing

部屋が綺麗で大きい。朝食の種類が多く美味しい。バス停も近いが、タクシーが待機しててとても便利だった。

メニューの料理やお酒はなかなか高った。

Location. Nice hotel but not 5 stars.....maximum 4 stars. the amenities are OK.

the staff is horrible. so much lack of professionalism i have not seen anywhere and for a 5 stars hotel is quite shameful. Please do something. I showed him that he charged me twice and he said it is not true laying in face, not a single apologize.

bel établissement très bon petit déjeuner personnel au top

un peu éloigné du centre touristique

The hotel is in a good location with easy access to old Muscat and the souq (a car journey from both). It was very comfortable, had a good gym & sauna, and a lovely outdoor pool. We didn’t eat there so cannot comment on the quality or value of the food

Nothing

الجميل بالفندق فقط تعامل الموظفين فقط

كل شي بالفندق مو حلو، الموقع بعيد ولا حوله شي، الفندق سريره ابدًا مو مريح، دي جي المسبح واصل للغرفه بالدور السابع، المناشف مستهلكه جدا و متغير لونها.

- The staff was great. - Facilities were clean.

- Location - hotel is older. - Gym has too many machines not enough free wieghts

the staff and surrounding of the hotel was good. the breakfast facilities was good and very kind staff. we loved it.

the room cleanliness could be better, we found cockroach in the fridge. the Ac was really bad in the day, may because we were at the top floor.

Very comfortable and well appointed hotel with friendly staff.

Nothing to say.

La literie est exceptionnelle l'établissement est très propre le buffet du petit déjeuner est très complet et de bonne qualité avec des plat fait en direct et un bar à jus Piscine très agréable Belle salle de sport Personnel très sympathique Club Sheraton très apprécié

Massage moyen Salle de bain pas très moderne mais en très bonne état

Les équipements de l’hôtel

ممتاز

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Breakfast was awesome. Club floor snacks in Tea Garden were delicious. Service by ALL was amazing

Some odor like damp or mold on club floor.

Staff very pleasant

Food and beverage a little expensive

Most of the staff members are really nice and professional. The pool is small but good and not crowded. Rooms are big and comfortable. Breakfast is good.

It’s obviously dated. No robe and other minor stuff. The cleanings people took one of my keys and was never returned. Also the dental kit was removed and only some hours after I reported it a new one was given.

Pools were nice, staff friendly

Not worth that price, especially since it didnt include any meals. 4 star not 5 in my opinion.

The breakfast was exceptional and comfortable room.

Excellent