Staff were very friendly and helpful. Room cleaning and tidying was excellent. Included breakfast also very good with the generous selection of options available. Location near to Port Vila central was good.

There were a couple of minor issues and a couple of major issues that we faced. The booking.com summary of facilities noted that a microwave and hair dryer were included in the room. Neither were available when we arrived, but staff were quick to respond when approached at reception and both matters were quickly resolved. The TV remote didn't work too well so we had ask again for staff to show us the necessary workaround. Basically small matters. During the stay there was an issue of water entering a building services access point adjacent to the stairway landing leading up to our room (no. 111). The water drained out onto the stairs making access hazardous with the risk of slipping on the wet stairway particularly when descending.The matter was resolved after a couple of days. No warning signs were placed on the stairs to alert us and others to the hazardous situation. The other major problem was the awful smell emanating from the bathroom drainage system. It was quite overpowering at times and would deter us from booking that particular option if we return to Vanuatu. We were reluctant to complain but probably should have asked for a change of room. A final comment about the overall cost. We were quoted a total price of 216,000 Vatu. This equates to around $2698 AUD. Our bill which included no add-ons was surcharged an additional 3% for pre-payment by credit card, which brought the cost up to 222,480 Vatu. That would equate to around $2803 AUD. There was no obvious statement regarding the 3% credit card surcharge when the booking was confirmed. We were surprised to see the final reckoning in our bank account turned out to be just over $2982 AUD. In all this was around an additional $300 AUD above what we anticipated. Surcharge on international transfers and currency exchange costs had also been added in. Buyer beware! I suggest booking.

Good facilities and friendly attentive staff

We were disappointed with the quality of the food

Family of 5 (2 Parents - 3 Young Adult/teens) We had 3 top floor lagoon rooms that were awesome, large size with kitchen/kitchenette where we could prepare a meal etc. Couch was not great comfort but we weren't really sitting around the room anyway, The Bed was huge and super comfy. Nice size bathroom with good water flow in shower, big balcony with great views. Breakfast was enough but not exceptional, the usual hot and cold foods, there was no bacon but there was an omlette stand which I enjoyed everyday, along with a great selection of pastries. Fresh fruits where a bit light on as I believe it is out of season for most. Pool is good size and location on the lagoon side, pool staff where really attentive as well, good number of poolside chairs with cushions etc, bar is well stocked and the cocktails were ok, bit hit an miss depending on the style ordered. All staff are really helpful and friendly, they also helped us book a couple of tours to Blue Lagoon and Horse riding which made things easier. There were a few evening shows including traditional dance and fire twirling which where good too. The restaurant was ok but not amazing, its comparable to a few others we tried, but we where dissapointed with our final nights dinner with the kitchen cutting corners on a mistake they made with 2 of our meals.

What could be better - a free shuttle service down to the market a few times a day would have been handy. The internet showed a calendar of daily activities (basket weaving etc) but we couldn't find where these where held and they weren't advertised at the hotel.

The receptionist service is fair but not meet the 5 star hotel standard.

Service

The location was great, the staff were so friendly and helpful, the food was amazing and wished we had booked longer to stay. Awesome views from our balcony 👌. The buggy pick up from reception to your door fantastic.

The a/c didn't work, (lucky the weather was cool),lots of small ginger ants in the kitchen and the TV only had one channel and had to adjust the volume from the back of the TV

Loved the suite we stayed in. It was perfect for the 2 of us and allowed us the space to relax. The balcony overlooking the Lagoon was perfect to unwind after a day of travelling around. The staff were super friendly and helpful too. Especially the pool staff.

The pool was great it had a shallow bit for our 1 year old to enjoy. The staff were all so nice!

Food was very expensive but seems to be the case everywhere in Vanuatu.

This is a modern resort. Big swimming pool. Great hula dancing and fire show. Wonderful breakfast included.

No dislikes.

All was really good, beautiful place and beautiful people. Food is good, the room was clean and it had everything that I needed. Ramada Resort is amazing with perfects views.

We had an exceptional stay at the Ramada. The staff were so friendly and eager to help - honestly some of the best customer service I’ve had at a hotel. The restaurant food was reasonably priced and delicious. It was great to see they had a number of vegetarian-friendly options. We stayed in the lagoon suite which was clean, spacious, and had beautiful views of the lagoon. A bonus was being able to hire kayaks and SUPs. The pool overlooking the lagoon was just a dream. It is a bit steep to to get up to reception, but it’s really only a 5 minute walk. You can easily always call a buggy if you’re not feeling up to it.

Nothing

I liked all the staff and the general manager because he was very reasonable about our late arrival due to Air Vanuatu failure. He offered us a refund on the days we missed.

The tea and coffee was not replenished but I am sure I could have asked for that if necessary.

we stayed in Lagoon suites. The suits are very well designed with a good size, well appointed kitchen. The restaurant sits on the lagoon and has a lovely air flow. Staff were very friendly and helpful.

There is a bar near the pool with a sports bar theme. During the day the music was loud and it was such a weird theme for such a beautiful location. I don’t go to a tropical location to sit in an Aussie themed sports bar.

the cleaning staff happy to chat even after everything that had happened they still had a smile on the face.

was there when the two cyclones hit Judy and Kevin. wasn’t informed by the hotel until 6 hours before the first cyclone. although we was made aware that the storm warning had been in place days before, the hotel took advantage of the situation once the cyclone had hit and passed knowing there wouldn’t be anywhere else to go and eat. was told they was putting on a buffet by the manager of the hotel ( thinking it would be complimentary due to the situation as we had no power or water for 36 hours ) due to the cyclone Judy. attended the buffet to only be charged nearly $90 for 2 people with only a choice was beef curry and chicken. very disappointed that people was taken advantage of and the hotel saw it as a money making opportunity. we also had to stay longer at the hotel due to the second cyclone Kevin so flight was canceled. and again amenities was limited but was still charged $287 a day as we had no choice but to stay there due to the weather situation. we ended up having to stay there an extra 6 days until flights had resumed to get us back to Brissy. Ben the hotel manager would also become rude if challenged. we had been at the hotel and in 7 days the bed sheets hadn’t been changed. so you can imagine 36 hours no power or water 90% humidity. even if they had no staff the manager Ben lived on site so he could have Brough the fresh bedding and we would have happily made our own beds. the answer we got from him was what do you want me to do about it. wasn’t a very nice experience the hotel could have handled it better then they did. its not like it’s there first rodeo with cyclones definitely wouldn’t stay there again.

Port Vila had just suffered through two tropical cyclones, however the fantastic and friendly staff were working hard to restore all facilities. Definitely would stay here again.

The Ramada is a resort-style oasis, blessed with an excellent staff team dedicated to helping you have a great stay. Highlights included the buffet breakfast (especially the omelettes on request) and the beautiful air conditioning which shuts down only if you open the balcony door. The size of the rooms enabled us to dry our dive and swimming gear on the balcony. The bed was massive and genuinely comfy. The pool was deep, with a mini waterfall and the nearby poolside bar. This is a really nice respite and place to relax. By far its best asset is the staff, do be sure to sign up for membership to access late checkouts and additional support.

The restaurant has good food at a price point you would expect for a hotel of this calibre. However, I didn't think the food was earth-shattering. It was okay, but nothing stellar. All the rooms across the resort are at the bottom of the hill and the staff are more than keen to zip you down to your door (or zip you back up) in a little golf cart. It's okay, but it also means you aren't in and out of your room in a flash from the outside world. I think for most travellers this is a bonus as not leaving is part of the idea. The Resort itself is a few blocks back from where you would expect to come across a standard Villa bus, if you prefer to move around town like everyone else - you will need to walk a bit from the hotel entrance. That said, if you are happy to pay higher rates, the hotel will happily call a taxi to the foyer entrance.

the room was a great size and loved the balcony. the pool was a good size and the staff were very helpful and friendly

I didn’t like that the balcony sliding door locks from the outside if closed completely as it locks you out on the balcony! very easy to accidentally do this.

Very welcoming and and comfortable, shame about bad internet service but that was probably out of their hands.

Had stayed somewhere else before staying here and wished we stayed here the whole time! Nice resort, nice staff, and more organised then other places we stayed. Nice pool and great view from our lagoon view room (free upgrade :) ) !

Food was a hit and miss at the restaurant.

Being quite new and very modern the room were excellent, nice & clean, good aircon, only issue the family rooms being so far from the facilities. The staff were extremely friendly, and Renata helped out so much with booking our tours. The pool area was great with food and drinks easily available.

Staff while being extremely friendly, lack some training on how and what to expect from international travelers. One common occurrence was to ask the staff about an issue, they would discuss and then walk away without responding to you. Just like in 2014 we were disappointed with the quality of the meals server in the restaurants and at the pool side bar, they all seemed to lack something particularly with regards to quality and finesse despite having an international chef. Hotel annoyed me with excess charges for all types of credit card payments. I was told an extra 2.5% for Visa/Mastercard, but when I looked at it afterwards it was actually 3.5%. So for 6 nights an extra $200 for the credit card fee and an extra $175 for credit card currency conversion fees. Lastly booking.com - told me an approximate cost and actual was an extra $400 (close to 7%). And there has been NO significant change in the exchange rates in that time. While with expedia it was more expensive and I would have to pay up front at least the cost there was more accurate and that was in my local currency so I would have saved on the CC currency conversion fees.

Lagoon suites are fantastic, comfy king bed, super clean and air conditioned, great kitchen and large balcony.

noisy when pool was opened to the public, couldn’t use the pool when packed with locals

We felt we were so welcomed from our arrival. The staff at the hotel to a person could not have been more accommodating personable and just plain nice throughout our stay. And thus from check in to check out. Nothing was any problem for them. The accommodation location etc was spot on. I would recommend anyone to choose this hotel for a visit yo Vanuatu.

There was nothing I didn't like except when it rained.

Beautiful setting and amazing staff

very clean

all good

The staff were excellent and went out of their way to please, particularly 'Peter' the Maitre D' in the bar/restaurant. If a few things were operating the pool area would have been terrific, but sadly... Our room, a mini suite, was huge and the beds soft and comfy. The kitchen was large and well provided for with large fridge, stove top, microwave and dish washer. Nice beach which was very well tended.

Nothing seemed to work here! Just out of covid retirement, the hotel sure looked the part but if you took a closer look, much needed to be done. All of the dining and entertainment was on the lower level of a tiered property, while reception was at the top. The only lift was out of service and if you climbed the stairs to call a buggy, the provided phone did not work. Around the pool, the cascade didn't work, nor the spa. Deck chairs were well provided for but no pads to relax on. No umbrellas to shade from the sun either. In our room the phone occasionally decided not to work, the dishwasher didn't, nor the extractor fan over the stovetop. It was great to have a sofa in our suite but it was so hard it gave me a numb backside in a very short time. On a very steep property, there was only one buggy to service the patrons of some 200-odd rooms plus housekeeping staff. Finally - the place seemed empty! Maybe a few more people around might've made the resort a bit more comfortable but then again - maybe not. It just seemed soulless.

the gym had no treadmill and the other electrical didn’

location on lagoon superb, kayaking in morning

confusion with airport transfers

The resort was a excellent place to base yourself while staying in Port Villa. The staff were extremely friendly and accommodating, which adds to the overall experience. The breakfast is full buffet with a live cooking station.

staff brilliant (peter and margaret), clean

reopened two weeks ago and I think the resort was not quite up to speed. Staff were wonderful but still learning. The breakfast was not ready at 7 and limited items. Dinner choice was also limited