Iberostar Waves Paraíso Beach - All Inclusive

All facilities are great

Having to reserve in some restaurants was annoying because limited accessibility

Kids Club is very good and the guys are making it very well.

The hotel is very large, and the distances between the beach, lobby, and buffet are quite long. The golf carts are not always available. Although it is an Iberostar resort, there are several Iberostar hotels within the same complex. You should be aware that your all inclusive package only applies to one specific hotel. If you try to eat or drink in another one, you may be refused service. I understand that if I booked Beach Paradise, I cannot use the Lindo facilities. However, this was not clearly explained at the beginning, and I had several uncomfortable situations where I felt humiliated in front of other guests. The final straw was when my daughter participated a couple of times in performances at the Lindo theater with the Kids Club, but we were not served drinks at the bar there. I’m sorry, but we are on an all-inclusive vacation, and we paid the same or even more with the upgrade than guests staying at Lindo. Not being served a drink felt offensive. Don't bring my daughter there if you don't want to serve me a drink. ( I don't have anything against the Kidsclub, they are good guys!) After making a complaint, I was told it would be recorded and that I would be contacted by email. I was also told that the late check-out would maybe not be charged. However, I was never contacted, and in the end, I was charged in full. Additionally, I noticed inconsistency at the bar: some guests were served drinks from premium branded bottles, while others received drinks from plastic bottles, even though many of us were tipping regularly. Finally, the entertainment seemed heavily oriented toward American guests. This was especially noticeable during interactions with the audience in the theater, and at times it felt uncomfortable.

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Alles bestens!

Das Zimmer war gross und sauber. Die Anlage ist sehr gross (hat dennoch nicht sehr viel zu bieten).

Beim Check-in war das Personal an der Reception äusserst freundlich, bis wir ein kostenpflichtiges Upgrade abgelehnt haben. Ohne Infos wurden wir weitergeschickt, hätten wir uns nicht die App runtergeladen wären wir nicht zurecht gekommen in der riesigen Anlage. Das System zu Restaurants mit Reservierungen ist mühsam und dennoch steht man überall Schlange. Das Essen hat mehrheilich nach nichts geschmeckt und es gab immer dasselbe. Vom Personal in den Restaurants brauchte man ohne Trinkgeld kein Lächeln oder grosse Freundlichkeit zu erwarten. Früh morgens sind bereits alle Liegestühle am Pool sowie am Strand reserviert, obwohl niemand da ist. Insgesamt sehr entäuschend für den hohen Preis den man hier zahlt! Würde ich nicht weiterempfehlen.