Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive

I stayed in the Preffered Club suite. It was truly elegant and they took care of all my needs. This place is relaxing and wonderful!

Food and employees

Sargaços (algae) in the beach

The breakfast was extremely delicious. Having the variety of dinner choices were excellent.

The 24 hour spot was great but having the crossisants and other pastries under the heating tray made the pastries hard and dries them out. To the point you can't eat it. Needs to be heating up upon request.

The proper is beautiful, clean and nice. Carlos was our waiter at Seaside Grill for lunch and dinner. He completely was incredible. Probably one of the best experiences with sitting at his table for those two meals. Rosa was the hostess at the Seaside Grill and also the marketplace buffet and also hostess for breakfast at Oceana. She was fantastic. Those are the only two staff that I remember in my name because it was the only two that we’re actually chatty in suite.

Wish I was told about that ongoing construction directly next to the pool prior to arrival This is our third visit returning and it was the most disappointing the welcoming field. The customer service is why we return to the resort the beach is very unappealing but again we come for the customer service hard to find pool chairs. People were leaving stuff as early as 6:30 in the morning at the chairs. There would be hours that the chairs were left unattended with stuff on them to wear. Multiple people were unable to find a location and forced to use the beach. The beach situation is not anyone’s control but again not very usable due to the smell. The food was good at two of the restaurants. I will have to say the buffets eggs look like soup and our staff around the pool were not very friendly or attentive. We paid extra for the preferred stay there were times where we would go to the preferred breakfast and were told that we arrived too early even though it was stated on the app that they open at seven we were asked to come back at 7:20 and 730 dinner was always great with the reservations however again sometimes the service was lacking felt like the employees were just not as friendly as in prior visit.