Everything except for the shower and the breakfast menu

The showers are small and the overhead shower is to big for a shower that small, so you have no where room to lather up without the water hitting you from above while you’re trying to lather your body up

The customer service was really good from start to finish.

My room didn't have a carpet,the bath towel was old and part of it torn.The beddings were thin and old..The taps were corroded. Overall the hotel needs some refurbishment and the cleanliness taken up a notch.

room is perfect break fast is the best cleanliness is the best , employees are so good i like the place and will come again

everything is nice

The rest room at the lobby was stinking. The room was infested with roaches. The shower only ran hot water. It was an embarrassment. Want my refund. I’m a spire with IHG. This hotel should be a one star.

location is good , and staffs are great.

no hot water for shower while I stayed , and the water from shower head was little

The stuff members are warm and welcoming. The food from the menu and breakfast was delicious. Nice area with a good view in some angles. Especially the swimming pool side was wonderful for evening relaxation.

At least the room we booked didn’t have a refrigerator, the electric kettle couldn’t be turn off even when turn off. It kept heating up water. I had to bring it down to the reception to prevent any hazards. The facilities needs a huge upgrade in all. The drainage in the bathroom shower didn’t work. It took sometime for water to go through. We booked an executive double room. They have an extra room for the kids in room. It was very hot warm in there that my kids couldn’t sleep. An additional air conditioner would be great for the room. The gym room beside the swimming pool was not kept in good condition. They looked old and rusty. Shocking enough they were all broken. So until the i will not advice anyone to go near that gym room.

Staffs are friendly and value for money

Service

The Hotel is in Makumbusho, which is very central and easy to locate and access. Via bus (Dala Dala) but also has regular tuktuks around.

The hotel was outdated and is in desperate need of renovating. The furnishings look old and have a smell to them. Curtains also.