Tolles GesamtpaketEine High-End-Immobilie in dieser Gegend
Buchen Sie mit VertrauenWir arbeiten mit den besten Reiseportalen zusammen, damit Sie die perfekte Urlaubsunterkunft zu einem attraktiven Preis erhalten.
Inklusive wesentlicher AusstattungKostenloses WiFi/Internet, Kochen im Freien und mehr
Lage
Bewertungen
1 / 10
This is the most appalling and amateurish service I have ever seen
While this property is highly rated for its views, our pre-arrival experience was nothing short of a nightmare. We are deeply disappointed by the host’s substandard service and their disregard for guest data security.
1. Serious Security & Privacy Concerns:
The host repeatedly demanded full photos of our credit card (including the card number, expiry, and CVV/Security Code). Given that our DBS card displays all this sensitive info on one side, we expressed legitimate concerns about identity theft and credit card fraud. Although the host initially agreed via the platform that we could mask certain digits and the CVV for security, they later reneged on this agreement.
2. Communication Breakdown & Incompetence:
By our check-in date (March 29th), despite having completed the online check-in as previously agreed, we were still denied the access code. The host claimed we hadn't checked in, ignoring our prior correspondence and the safety compromises we had already made.
3. Lack of Support from Booking.com:
Even after escalating this to Booking.com, the platform failed to resolve the issue, simply echoing the host’s unreasonable demands for unmasked sensitive data. This is a clear failure to protect customer information and provide basic hospitality service.
Conclusion:
A beautiful view cannot compensate for a host that lacks professional communication and basic respect for guest security. We spent the start of our trip in extreme stress and frustration rather than enjoying our holiday. To future travelers: if you value your financial security and mental peace, think twice before booking this property. The management is rigid, unhelpful, and unprofessional.
Unbelievable Administrative Failure
To make matters even worse, when the host finally sent the access code, they had incorrectly modified our check-in date to a day later than our actual paid reservation. We were left speechless by such incompetence.
7 / 10
I will never come back to this property
I liked the location.
The Customer service was not flexible and I think not polite as well. They sent me this message: Hi Ahmed,
The housekeeping team will be on-site at exactly 10 am to start the exit clean. Please make sure you have vacated the villa by 10 am, as per the check-out time. This includes removing any vehicles from the driveway; the housekeeping team need access to the driveway to take their cleaning supplies, and all linen and towels into the villa for our new guests.
Kind regards,
the Team at Staysouth
9 / 10
Exceptional. Hopefully it is still available for our next trip to Queenstown.
Exceptional views from almost every room, and the location at Fern Hill was not an issue. The property is a spacious 4 bedroom home. Outside spa bath was a winner, as was the open gas fire in the lounge room. All high end appliances made living there for the week easy.
Lovely comfy beds and furniture.
The driveway to the garage was restrictive to drive our vehicle to undercover parking, so we had to park on the street even tho the garage itself was huge in size
There was no bath inside the property which was a bit tricky with two small children.
The freezer side of the fridge was over-frozen; so this needs the drain to be cleared( I have the same fridge at home)
10 / 10
Overall the stay was incredible and the house made it a perfect holiday.. thanks
Property was amazing.
Driveway as hard at first. Couldn’t use the garage, just parked in the drive. Some noises coming from a pump or something came on regularly, couldn’t figure it out.
The Customer service was not flexible and I think not polite as well. They sent me this message: Hi Ahmed,
The housekeeping team will be on-site at exactly 10 am to start the exit clean. Please make sure you have vacated the villa by 10 am, as per the check-out time. This includes removing any vehicles from the driveway; the housekeeping team need access to the driveway to take their cleaning supplies, and all linen and towels into the villa for our new guests.
Kind regards,
the Team at Staysouth
9 / 10Herausragend·Aug. 2025
Exceptional views from almost every room, and the location at Fern Hill was not an issue. The property is a spacious 4 bedroom home. Outside spa bath was a winner, as was the open gas fire in the lounge room. All high end appliances made living there for the week easy.
Lovely comfy beds and furniture.
The driveway to the garage was restrictive to drive our vehicle to undercover parking, so we had to park on the street even tho the garage itself was huge in size
There was no bath inside the property which was a bit tricky with two small children.
The freezer side of the fridge was over-frozen; so this needs the drain to be cleared( I have the same fridge at home)
10 / 10Herausragend·Aug. 2022
Property was amazing.
Driveway as hard at first. Couldn’t use the garage, just parked in the drive. Some noises coming from a pump or something came on regularly, couldn’t figure it out.
10 / 10Herausragend·Okt. 2021
The lovely house with awesome views. It’s best choice for staying in Queenstown.
Die Unterkunft The Views and Spa 4BRM ist gelegen in Queenstown. Die Unterkunft hat Seeblick.
Ausstattung
Kostenloses WiFi/Internet
Kostenloses Parken
Nicht-Raucher
WiFi/Internet
Kochen im Freien
Feueralarm
Feuerlöscher
Häufig gestellte Fragen
Ist bei dieser/diesem villa ein Parkplatz inbegriffen?
Ein Parkplatz ist bei The Views and Spa 4BRM nicht als Ausstattungsmerkmal aufgeführt. Für weitere Informationen zu Parkmöglichkeiten wenden Sie sich bitte an die Unterkunft.
Gibt es in diesem villa einen Pool?
Bei dieser/diesem villa ist kein Pool als Ausstattungsmerkmal aufgeführt. Überlegen Sie sich, ob ein Pool für Sie wirklich so wichtig ist.
Ist The Views and Spa 4BRM haustierfreundlich?
Leider ist diese/dieses villa nicht haustierfreundlich. Starten Sie eine neue Suche und filtern Sie nach „Haustierfreundlich“
Welche Ausstattungsmerkmale sind bei The Views and Spa 4BRM verfügbar?
Wir haben 7 Ausstattungsmerkmale für dieses Mietobjekt gefunden. Dazu gehören kostenloses wifi/internet, kostenloses parken, nicht-raucher, wifi/internet und kochen im freien.
Tolles GesamtpaketEine High-End-Immobilie in dieser Gegend
Buchen Sie mit VertrauenWir arbeiten mit den besten Reiseportalen zusammen, damit Sie die perfekte Urlaubsunterkunft zu einem attraktiven Preis erhalten.
Inklusive wesentlicher AusstattungKostenloses WiFi/Internet, Kochen im Freien und mehr
Über diese villa dieses Ferienunterkunft
The Views and Spa 4BRM
Die Unterkunft The Views and Spa 4BRM ist gelegen in Queenstown. Die Unterkunft hat Seeblick.
Ausstattung
Kostenloses WiFi/Internet
Kostenloses Parken
Nicht-Raucher
WiFi/Internet
Kochen im Freien
Feueralarm
Feuerlöscher
Karte von Queenstown 9300, Neuseeland
Bewertungen und Rezensionen
8 / 10
Ausgezeichnet(12 Bewertungen)
100 % verifizierte Bewertungen
7 / 10Gut·Aug. 2025
I liked the location.
The Customer service was not flexible and I think not polite as well. They sent me this message: Hi Ahmed,
The housekeeping team will be on-site at exactly 10 am to start the exit clean. Please make sure you have vacated the villa by 10 am, as per the check-out time. This includes removing any vehicles from the driveway; the housekeeping team need access to the driveway to take their cleaning supplies, and all linen and towels into the villa for our new guests.
Kind regards,
the Team at Staysouth
9 / 10Herausragend·Aug. 2025
Exceptional views from almost every room, and the location at Fern Hill was not an issue. The property is a spacious 4 bedroom home. Outside spa bath was a winner, as was the open gas fire in the lounge room. All high end appliances made living there for the week easy.
Lovely comfy beds and furniture.
The driveway to the garage was restrictive to drive our vehicle to undercover parking, so we had to park on the street even tho the garage itself was huge in size
There was no bath inside the property which was a bit tricky with two small children.
The freezer side of the fridge was over-frozen; so this needs the drain to be cleared( I have the same fridge at home)
10 / 10Herausragend·Aug. 2022
Property was amazing.
Driveway as hard at first. Couldn’t use the garage, just parked in the drive. Some noises coming from a pump or something came on regularly, couldn’t figure it out.
10 / 10Herausragend·Okt. 2021
The lovely house with awesome views. It’s best choice for staying in Queenstown.
€€€€
Von Gästen am besten bewertet
8Ausgezeichnet
(12 Bewertungen)
"Property was amazing."
Verifizierter Gast
Nicht verpassen! Preis und Verfügbarkeit können sich ändern
Tolles GesamtpaketEine High-End-Immobilie in dieser Gegend
Buchen Sie mit VertrauenWir arbeiten mit den besten Reiseportalen zusammen, damit Sie die perfekte Urlaubsunterkunft zu einem attraktiven Preis erhalten.
Inklusive wesentlicher AusstattungKostenloses WiFi/Internet, Kochen im Freien und mehr
Karte von Queenstown 9300, Neuseeland
Über diese villa dieses Ferienunterkunft
The Views and Spa 4BRM
Die Unterkunft The Views and Spa 4BRM ist gelegen in Queenstown. Die Unterkunft hat Seeblick.
Ausstattung
Kostenloses WiFi/Internet
Kostenloses Parken
Nicht-Raucher
WiFi/Internet
Kochen im Freien
Feueralarm
Feuerlöscher
Häufig gestellte Fragen
Ist bei dieser/diesem villa ein Parkplatz inbegriffen?
Ein Parkplatz ist bei The Views and Spa 4BRM nicht als Ausstattungsmerkmal aufgeführt. Für weitere Informationen zu Parkmöglichkeiten wenden Sie sich bitte an die Unterkunft.
Gibt es in diesem villa einen Pool?
Bei dieser/diesem villa ist kein Pool als Ausstattungsmerkmal aufgeführt. Überlegen Sie sich, ob ein Pool für Sie wirklich so wichtig ist.
Ist The Views and Spa 4BRM haustierfreundlich?
Leider ist diese/dieses villa nicht haustierfreundlich. Starten Sie eine neue Suche und filtern Sie nach „Haustierfreundlich“
Welche Ausstattungsmerkmale sind bei The Views and Spa 4BRM verfügbar?
Wir haben 7 Ausstattungsmerkmale für dieses Mietobjekt gefunden. Dazu gehören kostenloses wifi/internet, kostenloses parken, nicht-raucher, wifi/internet und kochen im freien.
Entdecken Sie ähnliche Aufenthalte in Queenstown 9300, Neuseeland