Citadines Bayfront Nha Trang

Location, room with balcony and full ocean view

Non-Vietnamese people at the entrance to the hotel trying to sell you TimeShare.

Right in the centre of everything. The hotel was very clean and comfortable. Free beach chairs and umbrella on the beach was so good

Nothing to fault

The room was very clean and modernly furnished. Overall, the hotel was very clean, and you never had to wait long for the elevators. The staff was also very friendly, even when we had a legitimate complaint. The gym, with its two rooms, is very well-equipped by Vietnamese standards. The hotel also has a fitness room where you can do yoga or punch bag exercises. The restaurant offers a wide variety of dishes and fruits, which also taste quite good. The pool is clean but not the largest; however, it’s big enough to swim a few laps. ------------- However, the management handled this challenge—as well as other complaints I had—very professionally and always came up with a good solution, even though the hotel was hardly to blame. I think that if the soundproofing is improved during the next renovation and the restaurant’s punctuality can be consistently raised to the desired level, there will be nothing left to complain about.

Unfortunately, the rooms are not soundproofed against unusual noise disturbances, such as nighttime drummers or karaoke singers on the beach. Aside from the technical shortcomings in the soundproofing of the doors and windows, I see this as a local problem—one for which nothing is being consistently done to address it; otherwise, this problem wouldn’t exist. In this regard, the primary problem does not actually lie with the hotel. The restaurant opens at 6:30 a.m. Guests rush in but still have to wait—and this has been going on for weeks. It wasn’t until after the third complaint to hotel management that the situation improved. This restaurant is run by an outside operator, and unfortunately, the hotel isn’t immediately aware of such issues.

Location

Service cold Didn’t book direct so didn’t care Tried to book with their website originally but that doesn’t work