Owner of the building was generous and understanding. House was equipped with everything we needed.

We booked the whole place since we were traveling in a big group (10 adults). We love everything about it. From the place itself, the location to the hospitality. Everything was perfect! It was the perfect home to stay with friends in Hakuba. We booked the whole place for ourselves as self contained place. Prior checked in, Jordan and Geoff ensured we will stay comfortably and happy with the house conditions. They went above and beyond what is required! Definitely a five stars service! Will come back and stay at this place in the future for sure. Highly recommended.

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Sheltered Inn was the perfect home away from home in Hakuba - it exceeded every expectation we had. Fantastic clean lodge, epic friendly staff who went out of their way to make our stay fantastic great location.

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Great staff and very clean facilities.

It was sometimes a bit noisy in the evening with people socializing in the sitting room. However most people turn in early so it was not a big problem over all.

Great selection

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Great service. Friendly guys. Very knowledgeable.

Staff were very helpful and made the experience fun and valuable