The location was really good and it was very easy to get around by foot. The room was fine, it was more of a box room (we didn't get the balcony like we paid for). The staff were very nice and helpful and the food there was good also.

Bed wasn't the most comfortable and we didn't get the balcony we paid for.

Location was ok. The lady who served me at the restaurant was terrifc as well as the man who helped me with my luggage.

The reception staff was unwelcoming Cooks were rude

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for my preference it was a great location. being close to downtown and it’s amenities it’s very important for us. good breakfast buffet with great coffee

location was surrounded by market. therefore you can expect lots of noise. it did not bother me but I know for some it will matter. Married room with two beds seems to be too small. you will be better off by opting single rooms

I booked a single room with private bathroom but when I arrived they didn’t have one. I was put in a family room together with a stranger who booked also a single room. they also asked us to pay more because the family room was more expensive. Very poor service and no apologies or anything. Breakfast was okay but not great. the photos on Booking.com look so much better than in reality. the sheets were not clean as well!

The air conditioning was very good and much needed in Tarapoto where it gets very hot. The Wifi also worked very well.

It was extremely noisy at all times with the sound of motorbikes outside.

Breadfast abd the room was clean

That I was paying for a room with balcony, and they didn’t give me that room.

The hotel is clean and near to the airport. They have an elevator to the fifth floor and air conditioner in the room. The breakfast was a buffet, the best one ever. They have a lot of options to chose ( I personally recommend the salchipapas, very delicious).

During the check in, the reception didt give us enough information about the facilities in the hotel. There are shows during lunch time on Saturdays. Also, paying aditional 40s/ you can use the sauna for 1 hour

Nice room, good breakfast

Noice from aircondition

Good location, nice clean rooms. Great breakfast with wonderful view from the restaurant.

Nothing - it was all good.

The breakfast

The photos of the room don't show the reality. We had a room without natural light and without balcony. The shower was ok but not the same on the booking's photos. The window opens on the AC evacuation. The running machine was broken.

The bed but the pillow was little hard for our likes hope they can do better with it

very surprised about that hotel 3 star can’t take credit card

Clean

The air conditioning

The attention was very bad