The Seaview was fantastic, the room and bed was really good and comfortable. The location was fantastic due to its close proximity with the senegambia strip, yet peaceful and calm.

The telephone wasn't working or maybe we didn't know how to use it?

The staff was very accommodating and tentative

Road leading to the hotel.

The staff was friendly and easy going .. when you needet something they was kind to help .. breakfast was normal and you get the same ... It's not far from restaurant and close to shopping they gave taxi at the hotel so easy to go from there and back .. the V.I.P pool is clean .. and easy to order coffee and drink when you are there ..but all in all good.

There is nothing bad to say. . all in all okay

the staff are happy, helpful and friendly the food is fresh, simple, tasty and healthy the beach area and pool is a pleasant and lovely environment the bed was really comfortable

I can recommend the place it's very good. Very friendly staff. The restaurant is one of the best for sure!

the outside is beautiful

The apartments have mosquitos in the room .. there is no beats on the bed

Great location in Banjul. Good place to stay. The hotel has 2 restaurants, the "normal" and anothre "BBQ" which is not cheap but really good.

Furniture seems a little old.

The room was spacious, good view overlooking the seaside. Shower facilities excellent.

Breakfast plan was very poor. No variation at all, too basic, no information about cuisine like lunch, dinner and breakfast could have been organised better like leaving menu's in rooms or offering room service. Leakages of pipe in Bath which is minor. Not often you see someone at reception in case a guest wants something.

location and staff

we have been many times to Kasumai this time feel the guest houses need cosmetically tidying up. we still don’t understand why you can’t use the top pool as it’s only for guests using the main hotel nobody uses it so left unused?? the guest house guests have to use the pool that’s open to the public?? the staff arriving and leaving work in the mornings could be more thoughtful to guests not wanting to wake at an early hour

Near the beach.

The noise on the carpark every morning with taxi drivers shouting and arguing, it starts about 7.30 in the morning so if you want a lie in forgett it.

Everything was perfect

TO BE HONEST NOTHING

VERY DISSAPOINTED ROOMS WERE GRUBBYBELOW WHAT I EXPECTED ROOMS WERE ACROSS THE ROAD IN A BLOCK AWAY FROM THE HOTEL COMPLEX

Pictures displayed on the website does not look anything like what I was given, when I complained I was told, you paid for double room and that is what you get. I replied if you had a picture of this double room on your website I will never have booked it even for one pound.

Shower was not running, No hot water, I the bathroom was dirty and the furnishings of the room I am short of word to describe for the price I paid, compare to other I saw in that area. When I complained I was told to pay more to upgrade.

Just the food was okay

Customer service, the way they worked out price of the hotel and food. It seems no one knows what or how to deal with simple things

All was great! Met Musa near hotel who we spent all 2 weeks with, he fixed Everything for us.

The location

The side wall of the room we stayed is peeling off,it needs to be work on and painted I have a video of it

friendly staff

They do not have proper machines for payment. They use an online system for card payment which is not acceptable. And only one staff for payment who also went on sick. No one knows what to do. I had to get cash to complete my payments, which I did not expect to happen. Breakfast is boring and late (from 7.30 - 7.40 am).

location

first day at reception, their receptionsint was suckingly bad

Nothing

The staff was rude and the room was disgusting

only thing I liked about this property was the view

the staff, roaches, and the breakfast was horrible. It seemed as if every guest was there for prostitution purposes, you couldn’t really enjoy the beach because it was so many people on it that didn’t stay at the hotel, and the beach was filthy. The guest that had other things in mind had no problem with any of these things. I even had a Russian man(looked to be Russian) open his door and ask me to his room as I was going down stairs to the restaurant. that was the whole vibe of Kasumai. if your just coming to enjoy the beach and not feel weird vibes all around you I wouldn’t recommend this place at all..

The regular staff and the masseuse.

Slow response to request for airport transport. Was arriving at midnight in a country I was visiting for the first time. And as a solo female traveler. Days before my trip I sent messages and called to request airport pick up. Booking.com also called and sent a message on my behalf. But no response. I finally heard from them when I was boarding my flight. At this point I had already made alternative arrangements. This was not a great start. The staff were apologetic (which is why the staff is the greatest asset here). Turns out the boss (who does everything from responding to booking.com messages, processing card payments, and shopping) was sick. So nothing was done. Wifi was a pain. Going on and off. It was frustrating. However once again the staff did the best they could despite the limitations. For instance, when I had no wifi in my room they accommodated me in the office so I could have my meeting.

The staff are lovely as usual

The room had a massive damp patch with moles on it which is obviously due to the A.C Thank God we were only there for one night as long term stay in that environment is highly dangerous to health

No soap and toilet roll in room when checked in... No bedside carpets.... Telephone in room does not work.... No complimentary bottle of water

staff lovely with exception of the man who claimed to be king of the pool; nice beach in front of resort; great food

the bugs ...tb expected for the rainy season; nearby beaches needed cleanup