The location is perfect, walking distance to many tourist attractions. The family room was spacious, had two double beds.

It was quite noisy, we can hear all the prayers. Also the noise inside the hotel because the walls are quite old ones.

very large rooms ...

Great staff. Spacious.

Breakfast could b better.

The hotel has a lovely ambiance, with garden trappings both inside and out, and a strong emphasis on the gorgeous original structure. The staff were lovely and very helpful, helping arrange an airport transfer and a complimentary afternoon tea. The location is excellent with a short walk into the heart of George town.

The location of the hotel, while central to the main bus terminal of George town, was a solid walk from the ferry beach. The room was a good size for one person, but could be squeezy for two.

very pretty, clean, nice vibe, good decoration. the location is perfect to explore the great food stalls. quiet and comfortable rooms.

All great

Location was very good, downtown. The hotel was absolutely beautiful, colonial style. Breakfast was good, choice of meals from a menu (local and continental) with fresh fruits and bread. Lovely afternoon tea and very kind staff.

Nothing :) I would come back right away

Location

Rooms are really small, especially the bathroom

Staff very friendly and helpful. Good location

Breakfast Interesting hotel

Homeless laying at entrance on arrival Dirty streets in front of hotel.

the location is good, staffs are friendly

the sound proof is bad, could hear people talking outside the door. The wooden door cracks can be seen.

Nazrin at the front desk was wonderful, really helped us on our first day. Kitchen team was lovely too. The breakfast and complimentary afternoon tea were plentiful and well made. Nice hotel decor, especially in the common areas.

No sockets by the bed. Our loft room didn't have any usable windows/views (only knee–height that overlooked AC machines), so we were completely dependent on the electrical lighting. And the low voltage lighting gave us a headache. Two junior front desk people gave numerous bits of of incorrect information that wasted half a day of our precious two days in Penang. The location, though ostensibly in Georgetown, is on its periphery and in a decidedly grotty end of town that did not make for pleasant walking around the hood. The loft room design (the only ones with twin beds so we couldn't switch) had two steps from the door going up to the room, and two additional steep steps going down to the loo; these were a constant source of anxiety for my elderly mother.

The hotel decoration is very nice, the location good, and the personal helpful! Very good room and service. If we ever come back to Penang, we will stay there again for sure !

Yes. Very close to food joints.

No hotel parking. Felt car not safe parked by the roadside.

Clean and easy access

Nil

the ambience and decoration of the hotel, i like it very much

quite small for the price

Breakfast was lovely. Lots of choice plus the added pastries and fruit which was help yourself It was a lovely, traditional shop house building.

It was like the hotel came alive at night! Between the hours of 12am-4am! Unsure if it was staff or guests but because of the open space outside of the rooms the noise created echoed which in turn woke us up every single night we were there!

concept & environment..near to the town & near to the viral food in penang

hmmm nope..so far all ok

Large rooms Cool temperature of the room at night Nice food Decor of the hotel The staff were very helpful Very good location Good TV channels Good WIFI

Call to prayer about 4:30 am No Bar Restaurant closed at 5pm

Everything. Beautiful hotel, wonderful location and excellent stafff..

Cafe was nice but limited choices

The interior/design of the hotel was lovely, the sitting area on the ground floor was a nice place to relax. The location was quite good, only a few minutes walk from 'the top' where the rainbow sky bridge is. If you know where you're going then it's only about 10 minutes walk to Armenian Street and a few minutes from the dark mansion and upside down museum. The hotel staff were very lovely and welcoming and more than happy to help with any queries/directions. The Breakfast was very nice, you order from a menu, as well as being able to help yourself to pastries, cereal and juice.

The room was lovely but a little small, not really a huge issue, just that I'm clumsy and hit my leg in the bed when coming out the bathroom a few times. We had no problems with noise overnight, but the walls are quite thin, so it was noisy when they started preparing breakfast in the morning.

We loved the grandeur of this old building and appreciated the modern touches that didn't detract from the ambience of what felt like stepping back in time. The room was very clean, the bed comfortable, the aircon worked well, and the shower had great pressure. We didn't have any problem with noise as mentioned by others, and staff were very helpful.

Don't have high expectations of the breakfast. It's the only thing that let's the place down, but is pretty standard quality for the price and convenient if you are having a slow morning. Skip the stale pastries and the rest is fine.