La plaza que tiene en frente del hotel.

No me gustó la atención del personal, y que el acceso fuera limitado ya que yo salgo de noche y cierran la recepción y las personas se van a dormir. La recepcionista de la mañana le falta mucho manejo de información. Además está lejos de la plaza y cerca de esta misma hay muchos hoteles al mismo o con mejor precio y de mejor calidad y cerca a todo.

Lugar tranquilo

No tienen los servicios ofrecidos. Por ejemplo secadora de pelo.

Muy rico desayuno

Servir el desayuno mas temprano para aquellos que toman tour y salen demasiado temprano

Muy bueno

Nice and clean, good size bedroom and great breakfast

Hot water was little on the cool side

COMODIDAD, SERVICIO

UN POCO ALEJADO

Don't know if it's all the rooms but lots of noise in mine... 😔 Staff at front desk really nice and helpful.

Could be a bit more cleaner, no conditionner or cream in room. A bit far from Plaza the Armas.

It is a normal hotel. Nice people. Little old and noisy.

Close to mini markets and restaurants, it is also at a walking distance from the city center. Very good breakfast.

The bathroom was very small and they did not provide a hairdryer

Habitación amplia y limpia

Nada

Location was a factor

Service and the cleanse of de room

The staff was amazing, very good service.

Wifi kinda slow

Ok

Amazing view from room "mountain view". Located on a square with church and volcanoes as a background. Room was quiete large, breakfast was alright.

A bit noisy because of the church...

Breakfast was tasty but limited selection

No elevator

View from window to volcano, good location

Nothing

Room size was great. Good breakfast that included fresh juice, eggs, bread, coffee and tea.

A little bit far from the main city centre

it’s very good hotel !!!

only the bathroom it’s no really good cleaning,

Staff is super helpful and accommodating

I had issues with the noise at night - the corridor is echoing and there were noisy people. The water pressure in the bathroom was very low and the water was cold. Due to these things I was given another room. The other room was supposed to be better but it was facing a very busy street and the windows were not stopping the noise. The curtain was broken too so I could not stop both light and noise from the street. The water in the shower again had a mind of its own and I had no control over the temperature. The water pressure in the second room was OK though. The ventilator from the bathroom was going in the room too. The doors were old so they had to be slammed in order to be fully closed and this was also causing a lot of noise. All in all the building needs good renovation. And this is not something that the lovely staff can compensate for..

Amazingly clean property with delicious breakfast and great receptionist who gave us good advices about city transport. Room is spacious with everything what we need: comfortable bed, more sheets, warm water in shower, hygiene products. Nice view to Misti mountain from our room, quiet but central neighborhood. Anytime again!

clean, safe. Big and comfortable rooms.

no elevator. Staff will help you with your bags.

Rooms were clean

The first room I got shown had no airflow. The only window was onto the main hallway (the lock for this window was also broken). I am not kidding, even with the window open it was a hotbox. My main problem was with Jorge the receptionist. I had food poisoning during my stay and in the afternoon I asked for some leftovers from breakfast as I'd been vomiting all day. He insisted that he couldn't bring them to me and when I started crying he agreed to bring some up. After waiting for over an hour I messaged the WhatsApp number they provide. After another hour he told me it would not be possible for him to bring me up some food after all. Only when I asked his name (to which he replied Elvis) did he show any remorse. He should not have a job when all of the other staff members are so nice.