muy buena ubicacion a una cuadra del malecon y la zona de restaurantes

hotel justo en servicios como toallas,papel baño,etc...lo basico

One street behind the Malecon with partial ocean views. East access to the beach.

Run down hotel. Indifferent staff, often never looked up from their phones or offered a “good morning “. Door s to rooms are glass covered with large opaque decals so admit lots of light and noise. Room was clean but not hallways. Entire hotel flooded in heavy rainstorm with water seeping into the rooms. No apologies or refund offered. So glad to leave and would NOT stay here again.

La ubicación es super bien y el balcón de nuestra habitación tenía vista al mar y también a la alberca.

Todo fue excelente por parte de los empleados pero la habitación carecía de un poco de renovación.

Schönes Hotel mit sehr guter Lage zum Strand und Strandpromenade. Der Personal war immer freundlich und hilfsbereit. Im Hotel ist ein kleiner Barbetrieb, in dem man auch Frühstück und andere Mahlzeiten kaufen kann. Parkplätze sind in direkter Nahe zum Hotel ausreichend vorhanden.

Etwas hellhörig. Da die Zimmertüren zum Pool/Bar gerichtet sind hört man am Abend die Stimmen und Musik von dort. Aber generell war es ab ca. 22-23:00 Uhr dann leiser.

Camas limpias y cómodas. Amplitud de las habitaciones. Buena conexión a Internet.

Mobiliario viejo y descuidado. Decoración de pésimo gusto. Alberca sucia y descuidada. Baños sin mantenimiento, no hay toalla de manos, tampoco básicos como tapete en el baño. La televisión es diminuta para el tamaño de la habitación. No me dieron la habitación con cama king desde la primera noche sino hasta la segunda noche porque había una fuga de agua que no se arregló sino hasta el siguiente día. Las toallas entregadas parecían sucias y estaban decoloradas. La ropa de cama parece que lleva décadas sin renovarse. No hay suficientes contactos para conectar aparatos. No es un hotel, es una especie de motel venido a menos. Encima de todo, si no llegan los huéspedes a las 3 p.m. podrían no respetarles la reservación incluso si la hicieron vía Booking.com. Un desastre. Cero mantenimiento a habitaciones que llevan igual más de 30 años. Si tienen la oportunidad, ¡desaprovéchenla!

La comida del restaurante es muy buena y a precio accesible. Tienen sistema de streaming en las TV de los cuartos, los baños muy amplios y limpios. Los aires acondicionados están trabajando a la perfección. El Inter está rapidísimo.

No hay room service. Si quieres ordenar algo tienes que bajar a preguntar en el restaurante.

Clean with cold ac and good fan.

El personal se esfuerza, pero es imposible con el mal estado del hotel, falta de mantenimiento y habitaciones sin lo más básico.

No cuentan con nada las habitaciones, ni lámparas de mesa, ni una botella con agua, ninguna decoración, un solo conector en toda la habitación, cortinas viejas, feas y transparentes sin black out para descansar. Los dueños tienen otros hoteles y envían a más huéspedes para hacer uso de la piscina, que está muy sucia, no hay camastros, sillas, sombrillas... nada. Dicen que facturarán y no lo hacen, no hay ni cafetería ni restaurante, está cerrado. El peor hotel en que me he alojado en mi vida.

Amazing secret location, and the staff literally does everything needed 10/10 service

Good location

there is no elevator

The location was the highlight of my stay

The rooms nor lobby had coffee pot available, no refrigerator or microwave available for an extended stay. The pillows felt like cardboard

Great location, the friendliest and most helpful staff, very quiet comfortable room with a great view.

Staff was so great, Paty was so nice what a great place. And the beach is right there!! Love it ill be back. Gracias tocayo!!

The location is excellent. At the quiet end of the Malacon and a few steps to the beach.

Friendly helpful staff

Only one night not much to tell rained the next day so we returned to Merida

perfect location

Location is key

Very basic. Feels 1 step up from a hostel

The air conditioning worked great. There is a nice common patio on the second floor with a partial view of the ocean and a palapa covered portion for shade. The shower was good, including the hot water if you waited for it to heat up.

I would have liked a mini refrigerator in the room. The bed was comfortable but the pillows were hard as a rock. The check-in process was tedious, but probably because of my poor command of the Spanish language.

Extremely nice personel, reception was both spanish and english speaking. Big, cosy room, comfy bed, good internet, great location, next to the beach and promenade. Really good housekeeping. Personel won it anyway. We had some issues with our room in the beginning, when we sent a message about it to them, two nice receptionists girls came to our room immidiately to solve the problem and it was solved in the best way we could even expect. Greetings and due to staff, highly recommended.

Nice and helpful staff.

echo

The rooms were spacious and clean. The bed was comfy but pillows were not great. plenty of hot water but it does take a few minutes to reach the shower. just be patient. Loved the location of being close to the Malecon but away from all the busy cruise ship dock and shops. There is an on-site restaurant open for breakfast or evening snacks. recommend you try the chicken wings.

There were several loud guests around pool after midnight and the front desk staff did nothing to try and quieten them down. We shouted and they left but then later high heels on tile floors at all hours kept us awake.

location and staff

the room was noisy because of not identified noise like the AC or pump next to our room , also there was a power cut the second evening which left us without lights . We weren’t offered a partial refund but a courtesy extra night which was not use to us as we were travelling the next day.

I'll tell you what's wrong with this hotel. We stayed in room #202 at the end of December 2022. 1. The description on Google maps says that there is a coffee machine and a refrigerator in the room - there is none of this. There is not even a closet in which you can hang your things. Our room even had only one coat hanger. 2. We spent countless hours getting hot water. The procedure is as follows - turn on the water for half an hour, if it does not become hot, go to the reception - ask to deal with this issue and after another half an hour you will have hot water. We arrived during the cold season, it was important to have hot water. But each time it takes more than an hour to get hot water. You also need to constantly go to the reception and ask to resolve the issue. This is the worst service I have ever had compared to two star hotels. This hotel is definitely not 3 star. 3. One of the selection criteria was the availability of a laundry, as they indicated in the description on booking.com, when we asked for this service at the reception, we were told that they do not have such a service. 4. The plumbing in the bathroom is worn out. There is no aerator in the faucet, and therefore the water simply splashes in different directions. The same problems with the shower head, but not so critical. However, the deterioration of plumbing has long required its replacement. 5. Bracelets. They make you wear absolutely useless wrist bracelets that no one checks and there is absolutely no need to use them. However, we have to wear them all the time because they are not removable. 6. Cost $130 for 2 nights. It's not worth half! The only advantage is the location.