The grand canal mall is inside my house cant believe it just a few steps. Am impressed with the unit set up its clean and beautiful much more than i expected!

Everything is easy to access

It took almost 3 hours for my friends to get in and the reception was rude doesn't know the word " Customer Service ".

It would be easy if we can get in to the room on time.. have hour key to access the elevator ... Everytime we go down we need to ask the guard to tap the card for us to have access ... Everytime we ask you can see in their faces that they are not happy doing it back and forth....

Very close to the Grand Venice Canal with I nice pool and sauna available. Room was set up well and very good value for money

Reception at the facility, are not the booking agent. There is some confusion between them as we were not told that the amenities (pool/sauna) are only free for 3 pax. We asked the booking agent who advised 4 pax which the reception states is wrong Welcome sms/email requested a few documents to check in a. A document to be printed by the traveler with 4 pax to sign (not exactly easy if you are travelling from another country). May be easier to have supplied at reception (NOTE I DID HAVE TO SIGN A 7 PAGE CONTRACT TO STAY THERE WHICH IS SOMETHING I HAVE NEVER HAD TO DO PREVIOUSLY) b. The Agent requested a Covid vaccination card (when questioned this was not required) I felt a little intimidated by all the security that could be better streamlined

Near the mall

No water😭