Le Meridien Goa, Calangute

Cleanliness

Odour coming from the toilet post usage

Breakfast

Nothing

Breakfast was exceptional.

Menu card has less options but food is fresh and does not have unnecessary masala

The staff were generally courteous and polite, but had an understanding problems in some occasions.

I had given a brand-new T-shirt, which had only been worn once, to the hotel laundry. Unfortunately, the T-shirt was not delivered to us before check-out, and we also forgot to follow up on it before leaving the hotel. After reaching home in Dubai, we contacted the hotel regarding the missing T-shirt. We were informed that the hotel had tried to contact me after we had left. However, it is quite possible that they attempted to reach me while I was travelling/flying, making the communication ineffective. I requested the hotel to courier the T-shirt to Dubai. To my surprise, I was informed that I would have to bear the courier charges, which were quoted at approximately ₹7,000. I find this extremely unreasonable and upsetting. Considering that the T-shirt was left with the hotel laundry and was not returned to me before check-out, I do not feel it is fair or appropriate for me to incur such an exorbitant courier charge to have my own belongings returned. I would appreciate it if the hotel could reconsider this and arrange to send the T-shirt to me at no cost, or provide a more reasonable solution.