Dash Living Gojo

Very nice room with hardwood floors and a nice balcony. Very clean with plenty of space. Close to Kyoto station.

Location good. Modern, clean

Check in, we arrived at 14:30, desk assistant said room was clean, empty and available but computer wouldn’t accept door entry code until 16:00 exactly. We had to wait 90 minutes for absolutely no reason. Why over complicate things with electronic door locks an codes. A simple key/cardkey would suffice. But that seems to be the way for all Japan!

Easy of use and security of facilities.

Neighbourhood guide was lacking.

Clean and new room and new kitchen area. the hotel looks new in overall, comfortable to stay. Big room with wide work desk and good size of bathtub.

I stayed here for seven nights and did not expect the lack of basic housekeeping services, especially given that the room rate was not cheap. There was no regular housekeeping or towel changes, and I was asked to dispose of my own rubbish, wash my towels using the provided washing machine, and even vacuum the room myself during the stay. While this arrangement may be acceptable for a short stay, it became frustrating over a longer period. The property promotes a “live like a local” concept; however, this was not clearly communicated prior to booking. It is unusual for accommodation of this type to offer no housekeeping service, when most hotels still provide it as standard. Housekeeping is only available at an additional cost. The check-in and check-out process was inconvenient, as it relies entirely on a tablet and QR-code system. There is no physical room key or card, only a PIN code, so guests must manually ensure everything, including the lights, is turned off before leaving the room. There is also no luggage weighing scale available in the lobby, which would have been helpful for longer stays or travellers preparing for departure. Soundproofing is weak, and noise from neighbouring rooms could still be heard late at night. There was also a fire alarm incident around midnight. Unfortunately, no staff were available to attend to the situation immediately, and I was asked to provide video evidence of the alarm malfunction at the time, which felt unreasonable under the circumstances. Overall, the stay only provided very basic, clean facilities, with little to no interaction or service during the stay. Although customer service is available 24/7 via their platform, interactions felt rigid and heavily focused on strict policies rather than guest experience. This was an unlucky and frustrating stay. The property may suit short stays, but it is not ideal for longer visits due to the lack of service, comfort, and on-site support.