You get what you pay for. Towels a bathroom and a kitchen all clean. Good location close to beach

Super loud neighbors impossible to sleep through the night with the noise surrounding the building and the windows are not appropriate for the noise that happens in the neighborhood

The property was clean and safe. Being a woman and arriving by myself at almost midnight, the safety aspect was important for me since I wasn’t familiar with the neighborhood or location. It took us about 30 minutes to walk to the Poliforum for our BJJ tournament, 20 minutes to walk to the beach, and 15 to walk to the bus terminal. All in a mostly straight line direction. They offer you drinking water at a cost. Recommendations on where to buy your own drinking water would have been greatly appreciated. Not being familiar with the area I was really at a loss as to where to get water. The AC was great! A warning about the ants would have also been great. It was not really a location issue more of a daily Mexican household heads up.

The pool is more of a big bath tub and the water gets really hot with no shade so it’s like sitting in a hot tub.

The building was cute . The roof top was such a neat area , beautiful wall art. The room was clean and cute, but hotel is definitely overpriced. We had to take the shower curtain rod down to ensure that the window to our bedroom remained securely locked. It could have been completely opened from the outside . The cemented glass barrier was only placed in one area outside , allowing full access to our room from the outside. The WiFi was on and off working. We were also told we would receive some water for free of which we got nothing. Leaving the area to a nearby convenience store past 7:00PM is not a good idea for tourists so we definitely had a first rough night, arriving late with no water and no supposed Lalo (building manager) to be found. As for the actual experience , the nearby area remains quiet at night but the layout of the hotel inside does not allow you NOT hear ALL the noise of the inconsiderate. The first night we had a neighbor who decided to watch Netflix on full blast on his phone from 12 onward . All neighbors could hear and there was no one on premises to advise courtesy. In the morning 6:30 AM another family blasted music for all to hear, again no one on premises to advise courtesy for other guests. We don’t travel for discourse so I will conclude that while the stay was comfortable enough, I would strongly advise an actual representative be present . Messaging to resolve issues is not well managed building is not what I need to be doing on vacation.

Good place. Great for short term stays.

Good place. Nice location.

Everything

Clean rooms and facilities

I had an accident in the bathroom and broke the sink, just one day after my arrival. It was replaced within 2 hours. Staff were helpful and very friendly.

Not possible to clean apartment ourselves (no broom, mop, etc…) You have to pay extra to get someone to clean for you. In this location, towels get dirty very quickly. No replacement unless you are willing to pay extra. Very basic utensils provided. Area is not the best of the city.

Staff was nice, property was easy to access

Suggest add basic cleaning tools (broom, mop) as it gets very sandy; increase the room price if need be to cover your costs but don’t make guests pay extra for a towel change if they stay for a week.

Near to a busy where you have the real Mexican experience. Room was not too loud. The house was quiet. Check-in went smoothly via messages over booking.com

The pool is not deep and couvert just to my lower legs. The interior can get an upgrade and a bit friendlier. It was a bit to expensive.

The team was very friendly and provided advise and support fast Room very spacious. They clean the room, change towels once with no charge. I would definitely stay again here.

The location was good walking distance however I didn't realize the surroundings were not as nice I would add cleaning tools then we can clean as well. Some furniture was very wear off

Friendly host meeting us, allowed us to stash our luggage prior to check in, charge phones, etc. Otherwise entering via code/lockbox with keys. OK place to chill at the roof, however the pool is very shallow only 40cm deep. Around the place were many street food stands which we loved. Also was walking distance(10-15min) to Cozumel ferry. Quite clean rooms, for daily cleaning you have to pay a few pesos (just some change and we dont want/need daily cleaning anyway).

There was no place to put hygienic items in the bathroom, had to be put onto the toilet "stand" or away from the bathroom. For 2 nights it wasnt an issue for us but if we stayed more, would not be very comfortable. Fridge was very noisy even on min level but after closing door to kitchen, was fully OK to sleep.

We really liked the location because it was a 10min or so the downtown core of Playa del Carmen, but by being further away we didn't have to deal with the party noise all night, and we could support more local owned small food and shopping businesses, rather than foreign companies.

It was a little annoying that you had to pay extra to ask for more towels, but the maintenance person they have available was very helpful and provided us with the extra towels when we asked for them. We didn't get a chance to use the pool because we were busy doing other things, but the rooftop was definitely a nice area to hangout in.

good space with AC, fold out couch and two single beds- comfortable. good location.

parking is not guaranteed, it’s first come first serve basis

Kitchen, AC

centrally located, everything was pretty much walking distance. Good communication from the hosts.

shower pressure, apparently the salt in the water blocks the nozzles but the host did offer to get someone to check it, timing wasn’t convenient for us. The pictures are also a little deceiving, it’s very basic and you get what you paid for.

comfortable, big room with the necessities. nice rooftop. away from the main strip so quieter, staff were friendly and accommodating, warm showers

shower floods the entire bathroom, rooms face the courtyard/balconies so have to keep curtains closed for privacy, pool is about a foot deep

Water 💧 was quick for 50 peso

For 1k no room cleaning included. Pest in the hotel Everything looks like it wasn't been upkeep. Website give false impression Not allowing refunds on bookings should let people know that this place isn't good to stay

Its a good spot, rooms are quiet and have everything you need.

Bathrooms are average and there is a condensation issue.

Loved the apartment. AC was great. Rooftop was very nice! Felt very secure and safe. Wifi connection was great. Beds were very comfortable. Not too far from the Ado bus station or 5th Ave.

Kitchen could’ve been better stocked. Some areas could’ve used a better cleaning (walls, bathroom, shelves, etc). A little further from the beach than we expected but not too bad at all.