The rooms are super cosy, the staff is really friendly and helpful. There is a silent time from 10pm which is great considering that evryone wakes up early to go to treks. Also the Hostel is convieniently located bewteen the center and the bus terminal. I really enjoyed my stay and would highly recommend this place.

Gostei muito de me hospedar no Puma House. A decoração em estilo antigo é muito charmosa. A cozinha é linda, com caixas de madeira para armazenar alimentos dos hospedes. O local é muito bem equipado com air fryer, chaleira com água quente para preparo de café ou chá a qualquer horário. Há chá, café, açucar e um ponte de aveia, sempre à disposição dos hospedes. Outro ponto positivo do local é o banheiro que é unisex, mas com espaço grande para banho. Ah, Adorei poder usar o secador do local. Nos quartos há gavetas para guardar coisas e o sistema de segurança digital da entreda é muito bom

Da falta de um lugar para secar roupas.

Me gustó mucho la hostal, muy buena disposición de Juan para orientar a los turistas. Todo limpio y agradable. Las habitaciones cómodas. El lugar muy tranquilo y muy buena la ubicación.

The house is so comfy with good facilities!

La atencion de Juan fue impecable, un señor con todas las letras. Me explico todo con lujo y detalle y pude cumplir mi sueño de conocer las torres.

Lo que no me gusto es ajeno al hostel, tuve la mala suerte de caerme encima de un baston de trekking el cual habia alquilado en el hostel y bueno toco pagarlo , pero servira para contarlo de anecdota 🤣

Jose was a great host with a good sense of humour. The room was warm cosy with easily accessible charging ports.

The bathroom was freezing compared to the rest of the room, so getting out of the shower was unpleasant.

We stayed here in April in a private room, both ends of doing the W Trek in Torres de Pines. The staff were very welcoming and extremely helpful. It's placed in the centre of town so has easy access to shops and is about 15mins from the bus station but it is very quiet. Would definitely recommend staying there and would do so again.

Nothing not to like.

Small hostel which was good for meeting other travelers Clean and comfortable Good kitchen Free tea and coffee

Very tidy and clean hostel that’s nicely decorated. Smaller hostel with central kitchen which was good for socialising. Good storage under bed for bags Could easily book a tour to Torres del Paine for the next day.

The top bunk is very close to the ceiling and there’s no privacy curtains Wifi was unreliable

Good located in town Nice guy at the reception who helped us to get a guide on short notice Room was very cozy and clean Clean bathroom with warm/hot water, good pressure Small hostel with nice other travellers, nice atmosphere English speaking staff

Improvements: trash can in the dorm would be useful, breakfast would be highly appreciated, sharp knifes in the kitchen :)

Puma House is such a nice hostel! Clean, cozy, in a very good location and close to the bus station! staff is super kind! highly recommended

Juan was excellent. He looked after us well. We opted for a private room with ensuite - it was cosy and clea,n and had everything we needed. We liked the small hostel vibes and met some great people. Location was perfect, just a short walk to the town centre.

THE place 2 b in Puerto Natales. Felt like MY nest. Every detail great. Special thanx 2 Mr. Lopez

Please check the drainpipe of the shower. Both!

Great hostel, one of the best I’ve been in.

Very cozy and well decorated.

We had to check our by 10 but nobody was at the reception so we didn't know if they could keep our bags for few hours or not. The kitchen could be kept cleaner. The duvet could be warmer.

Super cozy, nice staff members - socially open vibes during the day but quiet during the night - was perfect for me :)

Comfy beds, good kitchen, proper showers, lockers. Rented a hiking stove from the hostel and got good instructions on how to use it.

Rooms are a bit small. I got an allergic reaction / bites of some kind during my stays (but I was the only one it seems.)

excellent location great check in staff lovely room good kitchen facilities

it was very cold on the 2nd night with no heating and very hard to sleep with people cooking at midnight in such a small place

- very comfortable stay! - super friendly, welcoming and knowledgeable hosts - amazing handmade furniture - great facilities, including kitted out kitchen and cosy lounge

- if I was to be very picky I would say that the shower pressure could be looked at to help clean every inch of muck off all of us hikers!

bathroom

anything

Small hostel with lots of interactivity with other guests

one of the best hostels I’ve stayed at. small and quiet but also really sociable with other gortex clad trekkers. comfy bed

This hostel is very cosy and has a great atmosphere for travelling solo exploring the nearby Torres Del Paine. The place was renovated by Juan using recycled pallets from the salmon industry; the rustic wooden interior has so much charm. Juan and Nadia are genuine, good souls. Juan speaks very excellent English and Nadia speaks French. Each bed has a decent charging station and LED light which makes a big difference for those pre-hike wake up calls. The bedding is the nicest I’ve experienced in a hostel. Your bed will be made every day which is such a treat to come back to. You will also find decent luggage storage beneath the beds which you can attach your lock to. There is a mini market next door, a fruit shop, laundry and vegan cafe all within 200m around a peaceful plaza. The bicycles are Specialized and Trek brands should you need to rent a quality mountain bike to explore the area like I did. Gracias por todo!

Everything was perfect. We had a private room, which was cozy and comfortable. The staff was very friyand helpful and the kitchen area was clean and convenient. The location was also very nice with many dining and shopping options nearby. All that for a great rate! I would definitely stay here again!