Excellent location. Just a short stroll to all the bars restaurants and shops. Very quiet as well.

Nothing not to like

Susana was helpful. Room was big with nice view. Bed was comfortable

Door lock failed on first night. Leaving me out of room for hours. I had left without my phone. Neighbours tried to call the main WhatsApp and other, number - neither were answered. No staff on site to assist which i understand is a requirement in Spain. No visible emergency number for out of hours. In previous years there was always a staff member there at night. Other guests sent message via booking.com. Neighbours took a big risk to rescue me by climbing out of their balcony into my living room window even though I asked them not to due to the risk of injury. Hours later the very helpful maintenance guy arrived and sorted new card keys again leaving me waiting another hour but at least he got it sorted and was very helpful. I am unsure which message got to him. The entire event was very stressful. I gave money to the lads next door to thank them for their assistance. This was not refunded by owners. Complaint made through booking re same was not answered. Apparently no complaints forms on site which again is a requirement for businesses in Spain. . No apologies from management. Major noise at night from party in another apartment along with daytime noise from some works within the building. Hob for cooking didn't work. Kitchen utensils are probably older than me and handles coming off pans. Kitchen is old and some doors dont fully close. Cleaning didn't happen for the 12 days I was there. Place was very dirty. Dust under bed was ridiculous. I am happy to verify this with photos if required. No seating in common areas which had been there before. Ants everywhere as noted by other guests. Needs a huge amount of work to bring it back up to standard. All of the above really upset me and ruined the holiday.

No air-conditioning no kettle

Spacious clean rooms with a lovely small private pool. Nice balcony

Suzanna was so helpful, room was spotless and comfortable

Nothing

Easy and quick communication with the owners. Check in was super easy. They were also able to accommodate a late check out with a fee. Very central location. We took the train directly from the airport, only a 20mins journey and a short walk to the apartment. Spacious apartment. Nice pool.

The bed wasn't particularly comfortable. Some ants in the kitchen.

Susanna was very helpful with the booking as we arrived late at night and left early in the morning.

The appartment felt a bit cold at night as the weather was cold at night maybe a portable heater would be a good idea.

There was no breakfast included but it was easy to make yourselt in the kitchen att the room.

There was no heating at all even if there was radiators in the rooms.

Nice location. Close to everything. Spacious apartment good communications from apartments prior to check in. Helpful what's app number to contact management.

Uncomfortable beds and the fact that you had to buy your own toilet paper once that provided had run out. Limited number of plug sockets.

everything! love the place and staff are so lovely

Excellent location and near to all amenities. Susana was very helpful and friendly.

Being on the 5th floor was not great as my friend and I are both scared of heights.

Location.

Wear and tear.

nothing

everything

Location, space.

Bit noisy, more youngsters in the hostel and night time no reception. Pool was being used when guest got back from a night out, early morning 4-5am. They were noisy.

Price and location

clean modern

check in

Still some renovation work going on but it will be for the best room was freshly decorated and was perfect for our 1week stay it was a short stroll into center of Torremilanos

Would of liked to been informed about work going on but didn't take away from trip

the room was cheap and recently modernised.

the room was infested with bed bugs / ants. received over 20 bites on my legs alone. filtered my booking for a hotel with a pool and the pool was out of order.

room

no reception. no pool.

Location, apartment size.

Ant, poorly washed towels.

Nothing

Inside area is a building site even at weekends. Outside area is derelict. Builders let themselves into our room whilst we weren't there to plaster. No water for 2 days. No one on reception

none

This property should have never been advertised on Booking.com. It was going through renovation. The halls were filled with building debris. The balcony was never cleaned so that you could not use it. There was constant noise , banging, drilling etc. No hot water for three days before our departure. No one at reception to help us. There was only one cleaning lady and she tried her best to help us , but she was overwhelmed. we were told the whole staff quit because they couldn’t work under these conditions and their boss. If it is possible we would like some money compensation as our vacation was totally ruined by these living conditions. They offered our money back only if we found another place,but they did this three days before we were to leave. No possibility as it was too late to do this. Disgraceful. Again if we could get our money back or some sort of monetary reimbursement it would be appreciated.