Breakfast was fine though staff could probably save themselves time by having a jug of orange juice as well as the milk so clients can serve themselves. Bathroom and room weee very clean, neat and well presented with towels stacked etc

It should be much clearer on the instructions that ‘nine jars’ is the name of the place to look for as unless you go to the car park first and right to the back of the car park you just would never find the place. It took us twenty minutes to find it and sat BACs of different types didn’t direct us to it very well. Perhaps what three words or similar may be helpful for people who aren’t local

Comfortable

Good breakfast but couldn't fry an egg properly

Lovely new power shower suite

Great location for what we needed.

The room had not been cleaned properly before our arrival as the waste bin was still completely full of rubbish. We advised the staff, who did not see me overly interested.

The room was clean and comfortable and the staff friendly and helpful

The hotel claims to have a restaurant - it’s more of a fast food outlet and it’s closed on Sundays The shower was an overhead type The sink was too small to fill the kettle in

Very large room , Easy parking friendly staff, good value for money

A few cobwebs , partner does like spiders

Very nice spacious and clean room. Good staff.

It’s disgusting having the breakfast included in the high price but not having the possibility to enjoy it on a Saturday or Sunday morning because it starts at 8:30am and I had to be somewhere both days at that time was refused even to have a cup of coffee at 8:15am because was 15 minutes early!!! Annoyed 😡😡😡

Room was nice, spacious and clean.

No aircon although there was a small portable unit. One of our windows wouldn't close fully, which meant we heard the people in the bar/beer garden below us until midnight. Room was pricey at £130 in comparison to others. Lack of toiletries and no hair dryer. Breakfast was limited, nothing special.

Very clean, friendly staff and atmosphere, large room great bathroom

Nothing

Lovely breakfast with good choices

Check in

Bed was very comfy. Very good breakfast. Lovely shower

Option for Room service would be nice

Bed was comfy but could have been enhanced with 2 x pillows per person. Bathroom and Room very clean. Car park worked well. The cook breakfast was excellent.

We had no mugs in our room so unable to have a tea or coffee in the morning, despite there being supplies. We didn't notice the night before as had spent little time in our room after arriving. Shower caps need to be provided due to style of shower. The supplies on breakfast table, ie Milk and juice were empty when we arrived down, but they were replaced. We found hotel hard to find as Suffolk Hotel name was high upon building . At eye level, it was called another name.

Location was good

A little outdated

This is the 3rd time we have stayed with you. Staff are lovely, my only complaint this time would be I told 2 members of staff that there was only 1 light in the bathroom working. Once on the Thursday evening when we arrived and again on the Friday morning before we went out for the day. by the time we checked out on the Sunday morning this still had not been rectified.

Very clean and well renovated.

AC was not sufficient for the size of room.

Central location

Limited menus

Clean comfy room. Nice staff.

Music a little loud from the bar.

Breakfast was good but we did have to wait as there was only one person taking the orders and doing the cooking. So when we arrived for breakfast the person had just taken an order and wasn't about for about 15-20 minutes. Couldn't even have a drink.

The room had nice furniture but was not cleaned properly, just needs a deep clean. There were coffee stains on the wall by the coffee machine. Only one glass and coffee cup even though they knew it was booked for two people. The mini fridge didn't work. The bathroom just needed a good deep clean. If time was spent on a deep clean and touch up on paint work then the room would be great. Would have liked the options of more pillows but couldn't ask as we didn't arrive back to our room until the early hours.

clean, tidy and comfortable bed

bathroom door wouldn’t shut lights not working in bathroom smart tv with no wi-fi! no extra pillows

Too many prior emails sent, all saying the same thing although email with key code to access room key never received and had to ask bar staff for key. Breakfast was good although service slow. Staff friendly. Music much too loud in bar/restaurant in evening

Loud music. Confusing room key access instructions

convenient location and the staff were very helpful

It was not sufficiently clean. Coffee spills on stairwell. Carpets not hoovered. Shower unit not cleaned well. Blood stain on bed cover.

Got charged for breakfast but the young lady said she had rooms to clean so we didn't get breakfast. I was so shocked I didn't even argue. Breakfast until 10am. Kitchen closed at 9.30 am

They could have had more than one member of staff on duty... or made breakfast first and cleaned the rooms afterwards. How can you have ten rooms to clean and not be able to get them done between 10am and 3pm for new arrivals. Nonsense.

Dirty