The location was to die for. It was walking distance from the Ernakulam Boat Jetty and the Kochi Water Metro Jettys. The room was large, but the bathroom tiny. The morning receptionist Mr.Gopi was a gem of a person and he ensured that not only our stay here remained pleasant he sorted out our issues with the argumentative Mr.Venugopal too.

The room we booked with a balcony attached and a "city view", wasn't the room we were allotted. The Room No.106 was in the passageway and was very noisy thanks to a bunch of very garrulous young guests. The night receptionist. Mr.Venugopal was a rude and argumentative man - who initially kept saying that the continental breakfast that was shown on their pages was not available anymore, nor was the restaurant space. A vegetarian breakfast was offered, served in our rooms, and brought in from an adjoining restaurant. His prescence was the spanner in the works of our Kochi trip. He kept emphasising the "complimentary breakfast", was just so, as though he was doing us a favour by honouring it. He did finally offer a pathetic pair of bread wrapped up in Omlette, as a replacement for what was once a sumptuous pre-pandemic continental breakfast... Perhaps the management should consider bringing that back!

Location and Dayshift Fron office Staff is good

Night Shift Staff Venugopal is too rude and not good, he provided early check in which we are okay, But the way he made us to check out and all other response in every single time for asking break fast, blankets, water he is very rude not good behaviour in tjis industry. No one is helping to carry our lagguge when we checked in, We our byself went Have not seen this kind behaviour any were being a hospitality industry people needs to be good and kind, am not sure how management has kept a staff like him in this industry, I hope management will get in to this, Room is smelly, the mirror and TV are with stains, the jug water is not cleaned, Breakfast no resturant only they get out side food not Good, Tea and coffe is good, The Day shift Staff who are with Specs we forgot ask his name was very nice and polite he was very helpful on our Vist. Not up to the level location wise Okay.

Owner and staff's hospitality.

location

there was no breakfast

location was perfect for a city stay

The place this hotel is situated is the only saving grace

Other than the area,nothing I liked about the room. No towels,no blankets...extra charges for hot water...not worth that much amount of money!!

Location was in walking distance to the ferry and restaurants

The receptionist was working in slow motion. The bed and floor was dirty. The bathroom was also dirty, without a window and had no warm water.

Nice locations room and water bathrooms are good. Don't expect star ranges.