it was neat and quiet and safe

One of the bedroom TVs didn’t work

I booked this apartment on Booking.com and I paid for an apartment consisting of 2 king beds in 2 of the bedrooms and 2 queen beds in the 3rd bedroom. When I arrived, my apartment consisted of 2 king beds and 2 twin beds. The apartment was very nice but 4 of my grown guests had to sleep on the twin beds and the uncomfortable sofa bed. I contact the apartment (Casiola luxury apartment) and a very rude representative stated I booked what I had received and if I had a problem I’d needed to contact Booking.com. The first day I tried to contact Booking.com, I was on hold for over 3 hours trying to speak to someone just to get disconnected. I eventually gave up. The next day I tried early in the morning to reach someone. I eventually did after 15-20 mins. After I explained to the gentleman my problem, immediately we mysterious got disconnected. I called back and spoke to a lady and she confirmed what I had booked and paid for. Even my account confirmed what I had booked …… 2 king beds and 2 queen beds. Thing is when I told her what I actually received, I incorrectly said the apartment consisted of 1 king in the first bedroom, 1 queen in the second and 2 twin in the 3rd bedroom. I told her I did not mind the queen bed in the second bedroom but the twin beds would not work at all. She said she would contact Casiola to resolve the problem and call me back. She never did so I called again. Nothing got resolved but to make matters worst Booking.com changed the description of the apartment I purchased on my account to what I told them I had received to cover there misdeeds. I believe Booking.com is the real culprit in the matter. I believe I paid them for 2 king beds and 2 queen beds but they booked the cheaper apartment instead and kept the difference in the price. I will never do business with Booking.com again .

The access codes were sent to me a week prior to our trip. The property was beautiful! The amenities were wonderful! Saturday we spent the evening at the pool enjoying the DJ and games. The condo was clean and well stocked with everything we needed, from kitchen essentials to towels. It was a large 3 bedroom that allowed us (4 adults, two kids and a baby) plenty of room to stretch out. It even came supplied with a high chair and stroller!

Our microwave and filtered water from the refrigerator did not work.

I loved everything about it made me feel home and very comfortable my kids felt so good there and it was so wonderful I plain on staying there again on my next trip it was a wonderful experience and everything was amazing

There was nothing I didn't like