Friendly staff, super clean and cosy bar area. Shuttle and ski lockers etc. were excellent.

soundproofing - if at the front you hear the road (and sounds from surrounding rooms), if at the back you tend to pick up the noise from the bar area. That said…it’s bearable enough.

We received very warm welcome back and the service we received was excellent customer service ; all the staff made our guide dog and us very welcome ; they remembered us from our last visit and our guide dog was very happy to receive a happy happy welcome back. 😊

Clean hotel in a good location. The staff was friendly and helpful. Rooms are cosy and clean.

Garage / parking is a nightmare to get out from. Nothing dries in the room. Sauna was always cold.

La cena era estupenda.

Location is right at the entrance to the great hikes in the area

Hotel seems stuck in the 80s, needs a proper refresher. Shower had mold, lighting scheme of the room was odd. Jaccuzi was not warm.

Children friendly facilities. There is a spa which is not bad. Well located if you want to stroll in the mountains. If you are up to aggressive shopping go elsewhere.

The hotel parking is actually not an option. Extremely difficult to park there and not cheap. One may park in nearby areas though. The fridge did not cool anything up.

The staff is very nice and helpful. the spa

There is no AC which is a problem in the summer when the only option is to open the window… which is very noisy because the main road goes on both sides/around the hotel and people talk outside. The rooms are not sound proof.. There is no swimming pool

everything is good enough. Breakfast was so good for our family. I think we are going to come back when the weather become better again.

This is a small, friendly hotel with exceptional staff who made an effort to know your name and be helpful. We enjoyed the friendly bar area and the spa every day after skiing, relaxing in the jacuzzi, sauna and steam room, and the library was a quiet oasis to do some work. The bedrooms were as described with very comfortable beds, and well equipped bathroom. The half board option was a good choice for us as the food was varied and plentiful. The hotel is a 15 minute walk uphill to the centre of the resort but there was always the option of booking a lift in the (free) hotel minibus.

Be aware that the interior comfort rooms were a bit grim as the window looked out onto a brick wall (but they were good value.)

comfortable and clean. free shuttle to the slopes.

a bit noisy and no particular charm. small wellness area can be pretty busy as well.

Very friendly staff, lovely spa area and comfortable rooms.

Ski lockers were a bit small, but still better than having to hire space elsewhere.

very relaxed, everything catered for very helpful staff

the only tiny criticism is the shuttle bus could run a better 3.30 on the afternoon is a bit late if you only ski half day or the weather is bad

very friendly and helpful staff, nice food, good spa, comfortable rooms and great value for money

a bit of a walk uphill into town if you miss the free shuttle with ski gear

Anything

bad rooms and location

Breakfast was the only acceptable part of the hotel.

Where can I start. Hotel location is not at the footsteps of the lifts( as described online ) It’s at a 3” car ride. 10” walk. Parking in the street is very hard as it’s almost always full. Staff. Was ok. Nothing special. Rooms. My room Was very small. I stayed by myself but it was made for two double bed occupancy. That would have been extremely small to accommodate two of us. Room was extremely noisy. I heard footsteps. Chatting. Trolleys going around. Doors of other rooms opening closing and banging very loud. Literally all day / night long. Had to sleep with ear plugs. And still not enough. Bed quality was of a Hostel at best. 90cm single beds. Old blanket. (Unwashed but not dirty) with a bedsheet to cover it. The heating system didn’t work. And it was cold. Bathroom was minimally acceptable. Small wardrobe even for one person. A 4 star rated hotel that would barely make a 2/3 star in any major city. Positives where breakfast was ok. Tv in room was big. Reception area was Cosy. And Spa was ok. Nothing too amazing. But not bad. Result : 200 eur a night for 1 person. a rip off. Even for high season.

The location of the hotel was good. The breakfast was fabulous.

The bus to the ski lift should have more seats or make more frequent trips. I was not happy that the spa was basically unusable to anyone that was skiing. It would make sense to have the spa open earlier in the morning and later in the evening so that skiers would have the opportunity to use the spa. I would not have booked this hotel had I known that the hours of the spa would parallel the hours of the mountain. You are left with a choice of either skiing or using the spa- you can't do both. I had hoped to relax my sore muscles in the spa.