We did receive a upgrade of room as hotel was not too busy, which was nice and the bed was very comfortable.

The food - this hotel is a distance from Aviemore centre where a better choice of food could be found. Charged £24.95 for a buffet 3 course meal. The food was not a good standard for price - soup cold as was meat and overcooked - good selection of cakes for desert, but again likely bought in bulk and defrosted. We only ate there once.

Good family atmosphere

Beds were terribly uncomfortable and very creeky. Both my partner and I had a terrible sleep unfortunately.

I liked the Live entertainment in the evening

The breakfast wasn't great. The orange juice in that machine is beyond terrible. It's like water with orange powder flavouring. It had a foamy powdery texture to it. There was no yoghurt only the 2 bowls kids were playing with and messing with. The very least i would expect with a paid breakfast is fresh orange juice. It wasn't this poor quality the last time i stayed. It put me off dining or spending anymore money in the hotel in the evening hence walking into Aviemore every single evening. I skipped breakfast 3 times in 5 days it was bad. I paid 907 well over the odds because Thunde in the Glen was on.

Breakfast excellent

Breakfast was OK. The best thing about the stay.

Service. Evening Staff. Food. Cleanliness of room. Being told at 9pm (after arriving at 7.30 approx) that the tills had failed, no drink could not be served even though there was music entertainment, no drink could be ordered through room service. £25 per head for a pretty awful dinner. Your menus displayed on every table in the main bar/foyer didn’t do bar food apart from Fri/Sat we were told - utterly hopeless!!!! The guy next to us in the restaurant had a children’s dinner because he didn’t fancy the poor / lack of stuff on offer in the restaurant. It used to be much better than this. It used to be so well regarded. Not sure why it was so dreadful this time.

Water from the bathroom bedroom tap was Stagnate & brown Absolutely disgusting Will Not stay here again We did complain to management but still have heard nothing back

Everything

Comfortable bed, lovely hotel with great leisure facilities, loved the swimming pool

Walls are a bit thin, could hear neighbours

Good location, large room

Rooms a bit outdated and could do with some work, quite rough around the edges.

There was lots of different places to eat/drink the facility’s were amazing for kids too! The place was very warm and welcoming with plenty to do!

Nothing!!

The location was perfect. Social Distancing in place, easy access to hand cleansers. Friendly staff, nicely furnished room, and en-suite.

All good, no dislikes

The location is brilliant,not far from Aviemore and close to the ski resort. The Hotel staff was very helpful. The Bed was comfortable.

The breakfasts were fairly good. Expensive though

Room was tiny, a standard double had the bed and not much else. The bedrooms and corridors were very dated. No lifts either, small stairwells to floor 2

Good value clean

Nothing

A good singer in the bar area on a few nights and the £12 Breakfast buffet gives you a great start to the day

Staff are friendly and helpful. Breakfast was good value for money with lots of choice. Great pool for kids and also the entertainment and games arcade were good too!

Sadly the breakfast staff looked always understaffed and stretched- Please employ more staff for the breakfast shift!

Venue

We were compensated for the last minute change of room with free dinner but we queued for a table not knowing we should have booked and were turned away until we showed our comp tickets. There was a long queue for breakfast so we walked away without any. Not enough staff!! We had no window/natural light in our room. There was lots of noise outside our room such as bottle bins being emptied. Turns out we were placed next to the service door to the kitchen/service area. We were woken by a fire alarm at 7am in the morning!!!??? That had a knock on detrimental effect to our day and that part of our touring holiday. We will not be returning.

Friendly staff. Good to see investment being made in the hotel. In comparison to recent stays in the ‘annex’ the room was spacious and comfortable.

location

dog left barking in room opposite poor food offer - lots of smokers on deck in one of the eateries noisy evening entertainment

Location

Very squeaky beds. Got woken up at 3.30am by hotel phone going off, which scared the hell out of the dog and ruined our evenings rest.

It served a purpose

It's a shame because it is just a very tired hotel....I'd be wiling to pay more if they invested some money on facilities, carpets etc

Breakfast was good.

Fairly good room but no window

Extra fee for almost everything : early check in... Only one hour slot allowed at the swimming pool Quite far from everything and Aviemore (30min walk), no bus or taxi is running before 9a.m. So not a good option if you don't have a car.

the woodshed bar was nice, it was close to everything we needed, live music in the main bar was great.

the ‘small double’ needs some photos to show how small they actually are!! no room for movement and barely fit an adult couple in the bed. noise was awful (not something hotel can direct control) but the bed was literally at the door so head was against the noise. nothing was ever cleaned up in both the woodshed bar and the main lobby everyone’s rubbish was left lying for ages on tables/the floor. before arrival emails were sent to hotel and some of the reply’s where less than pleasant.

staff were very friendly and helpful. location was great. it was cheap

room was very dated. beds very uncomfortable. rooms very basic and not particularly clean. there were grapes on the floors in random places

The kids enjoyed it.

It felt like the staff didn't want to he there, and we were in their way. From the barman to the woman behind the coffee counter. The restaurant was obviously short staffed, and poor food choices. We ended up having pizzas and they were amazing. However, it was either pizza or the £26 pp buffet. We walked to the Woodshack for a drink and light meal (bar outside the main building) but it wasn't open. It was absolutely disgusting outside though. Glad it was shut as the mess outside put us off anyway. Was there a few years ago and it was definitely alot better. Although the kids had a good time, I wouldn't waste my money on going back. Better off paying a bit more and going to another hotel/resort. We also had our wee dog with us. I paid the £15 charge for the night and I was told an additional £50 would be charged as a pet deposit or refund pet fee. This was supposed to show as a £1 charge on my account. Reception explaining the £50 won't actually be deducted from my account, but after we left I noticed I was charged £50!! So I paid £65 for my yorkie for the night.

nice foyer and bar area with fire. pool was fine!

slightly strange smell in the 60s corridor