The breakfast offered was satisfactory, complemented by the amiable staff. The cleanliness and convenient location were really good. Matosinhos is a really nice place to visit.

During my stay, the Wi-Fi was non-functional, and there were ongoing issues with the water heater, resulting in three out of four days without hot water. The resolution offered was a 50% refund, effectively covering two out of the four days or alternatively, a voucher for three free nights at the same hotel in the future. Despite these inconveniences, the staff remained friendly and provided apologies for the issues. I'm currently awaiting the refund to reflect in my bank account, hopefully it will be processed within the next couple of days.

The location is very good, next to bus and metro stations, also close to the beach. The bed is very comfortable, there is no noise from outside.

The fridge in the room was a bit noisy, but maybe it was just the one in my room.

This is an integral, honest and compassionate hotel/company, that I wholeheartedly recommend. My partner and I had a flight at 9pm which got delayed until midday the next day. I immediately had to book last minute accommodation, and during my frantic searching and stress I accidentally booked two rooms at this hotel instead of one (as booking.com said the first payment/booking didn't go through due to an error - when it really did). I immediately contacted the hotel through messages and calling but they didn't pick up and I was so insanely stressed. I was very worried that they wouldn't refund me as the booking details said no refund (and the receptionist suggested that they most likely wouldn't refund). However, when the help line opened at 10:30 am the following morning they messaged me right away with a full refund. So I just want to say a huge thankful for being so compassionate during such a stressful time! Now in terms of the hotel itself, it is super clean, the staff are all very friendly and the buffet breakfast is great! I sadly can't say much else as we were only in the area for one night due to the cancelled flight but just based on their customer service I would recommend them.

Love the location, the space, how quiet it is even when the traffic is noisy on the outside. Gorgeous view too! Bathtub isn’t that large, but I loved the option for rain shower instead of the regular handheld

We got 2 double beds stuck together instead of a king/queen size. Good enough for sleep, but makes cuddling with your S.O. very hard

room, breakfast and proximity to airport and beach very appealing

noise in hotel and street a little disturbing at times. No room service or permit to take a drink to my room

It was comfortable and clean

The location wasn't great, breakfast wasn't too good. Go to a cafe instead. Rooms weren't cleaned until late afternoon.

We had a room on the 9th floor. View, large room and location were great. Very good breakfast.

Windows need to be fixed.

The breakfast was amazing Lots of choice different things to eat and try

There wasn’t plug socket next to bed , small thing but a bit annoying , There could have been more tourists info in the reception

vistas

wc

there was not a single place to charge phone. one chair that was broken

Clean..bar fridge and good a/c..perfect for a night or 2...across road from Metro and Grocery store and few blocks from beach..

View from bedroom wrong side of building..begged for another room but not possible..would have loved a kettle and 2 coffee mugs..wi fi signal poor..but overall good value..

Staff Location

Cleanliness

The size of the bedroom is quite good, the hotel is well locate

The guy at the reception was a disaster, he simply didn't care to give a good service to the customer, specially when I arrived at the hotel making a very bad impression

Extremely high quality breakfast and bed. Good location.

I have dust allergies and felt the room wasnt clean enough for my condition not to flare up. Had to buy anti histamine because of it.

I got the room I asked for :)

I'm British and like a friend breakfast in the morning and on the last day I had breakfast and it was dry! Been standing to long.

As expected !

Everything was just fine

Wifi and location for Train/bus transportation

N/A