The Pimalai is one of the best hotels we ever stayed. The facility is amazing. The service is exceptional. Food is very good too. We extended our stay two times and stayed almost three weeks. Special thanks to our Babysitter Mrs. Sao. She took lovely care of our 5 months old daughter and allowed me and my wife to relax competely. We will come again!

It is very hard to find something negativ. The only thing that comes to mind could be the coffee. The hotel should invest in a propper espresso machine for a quality beakfast experience.

staff was extremely helpful with everything. sandy beach, pristine space. excellent food.

no reef at swimming distance. we had read online that Koh Lanta is the best place for snorkelling and that’s the reason we came.

Place was great, room great, food great service great.

Nothing to comment

The hotel is just beautiful - great infinity pools especially the one on the hill, lovely beach which was not crowded at all and we loved the design of the rooms. The food was excellent and I think our meals at Spice N Rice were the best we've had in Thailand, but the resort is also a short walk from good local restaurants. The staff were incredibly friendly and helpful and the Muay Thai class was great fun. The spa was also perfect and in an incredibly relaxing setting. We were very sad to leave and can't wait to come back!

The bath was a bit small for a grown man and the wifi didn't really work on the beach, other than in the beach bar. I also feel like there should be better signposting to the hillside estate from the beachside estate as it took a while to find the hillside pool on foot - although reception did offer to send a golf cart and provided a map so this isn't much of a complaint.

It was a great pleasure to stay here, indeed the whole staff at Pimalai should be proud to present such a faultless experience. From the creative international/Thai fusion dishes at the flagship Seven Seas restaurant, to fresh flowers in our villa and even complimentary baby oil provided for our son, this hotel provides a luxury that has the details covered. Each time we ordered room service we were told accurately how many minutes our order would take to arrive. At the beach and pool we were offered complimentary iced water. What is more, the private beach backed by jungly forest and the fantastic views (probably from all rooms?) over the bay with Koh Haa limestone formations in the distance provide an unforgettable setting. I must also mention the airport transfer to Krabi by private speedboat and minivan, which was so well organised and staffed I felt like a celebrity. Highly recommended!

Leaving

The service was excellent- all members of staff went out of their way to ensure everything was perfect.

Having to pay for drinking water with meals.

Beautiful resort, many activities e.g yoga, boat trips, Muay Thai

most activities have an additional cost, more could be complimentary

beautiful views, impeccable room, fantastic service, very good food at the restaurants

Cyclades - bothering me every single morning. it’s quite remote location, nothing around to be honest

We’ve stayed all over the world in many hotels, Pimalai by far was the best hotel we have ever stayed in! The staff absolutely made our experience even more special. The food was just unreal, back in London and craving every dish we had there! Our room was stunning, very spacious. Best run hotel we have ever stayed at. Massive thank you to everyone at Pimalai for giving us a honeymoon to remember forever x

nothing

Amazing place, amazing staff, amazing room, amazing food… we left this morning and still cannot get over how beautiful this place is, how caring is the staff and everything is simply perfect!

nothing :)

Everything about Pimalai made our vacation perfect.

Amazing resort, food and staff.

Incredible setting . Incredible service . Courteous, professional and friendly staff . 10/10 !!

mind blowing location, great villas and premises. excellent service. great place to relax and discover the beautiful Ko Lanta area. gorgeous New Year Beach party

maybe buffet at the beach restaurant for dinner could be better or a la carte

Stunning resort with two beautiful infinity pools at different levels allowing you to move from the heat of the beach on lower levels to get more far reaching views and some breeze higher up. The property covers a vast site and feels very relaxed. The rooms/villas are well hidden in the vegetation. View of the bay/beach. Our room offered very spacious accommodation and was beautifully appointed with a lovely plunge pool. Food and Beverage Manager (Mike) General Manager (Brice) very visible and engage with guests throughout the day. Staff all delightful, smiley and make you feel part of a family. Spice and Rice - excellent Thai dishes. Beach bar and happy hours with a view of the sunset. Beach restaurant. The Pimalai app is excellent for all your needs. Sunset boat trip to Ko Ha. Excellent breakfast choices. Property offers easy access to a beautiful beach and there are a few local bars/restaurants at the end that offer excellent thai food. Very efficient transfer to the hotel from the airport via car and boat. Fireworks for New Year!

Would have loved for the plunge pool within our room area to be heated which would have meant we could have used it from morn til night.

Amazing location and nature on quiet island, design, garden, beautiful spa, food in all restaurants and most of all top of the top lovely, kind, efficient and engaged stuff which made our stay unforgettable; special events organization was super easy, special requirements organized immediately; we had apartments with sea view - always clean, spacious, well equipped;

dispensers of shampoos, body wash, soap - they are not working properly

STAFF - constant effort to please you! always smiling and helpful, thank you for this! dinner menu the beach cleanness

these dislikes are not because of the staff/ they are managerial dislikes : there is always a constant noise in the hotel that makes it impossibile to rest in your room ( and its HOT- you do crave the room) . gardening, pavement business, vacuum cleaning at 7am etc etc after 3 nights/days of no sleep they changed our room but this one had construction going around as well. so if you are a light sleeper or need your rest you might want to point this out during booking. spa massages were a bit disappointing and expensive considering we were in Thailand. (2500 baht 7% service + 10% tax) The prices in general were very high compared to other islands and also koh lanta entities itself. Especially WATER -the essential- being 290 baht + 7% service + 10% tax ….. that makes you feel ripped off. 300 mts away is a bar that sells it for 30baht.

Everything! That's why this is my 4th time staying at Pimalai. I'd say the service quality is one of the best in Thailand. The beach is beautiful, the infinity pool is gorgeous, you can observe sunset in a jacuzzi. The transfer to / from the hotel is very smooth, i have my 78 yr old dad with me who has difficulty walking, the hotel is very considerate and take us to a van & get to public ferry instead of Pimalai boat, but it went very well and very smooth. I am so looking forwards to my 5th time at Pimalai.

Nothing.. but if compared with the period before Covid, the facility and service is less but don't trouble or make our stay unpleasant at all. Just only that the breakfast buffet is less, thai restaurant is still closed and reception service at pool villa zone is opt out. But totally understand about the situation.

it was a lovely room, could not fault it

it’s so large that it takes forever to get anywhere

Excellent staff, well maintained property

Staff have not been trained on dietary preferences and allergies

An absolutely lovely 3 night stay at the Pimalai. Everything was brilliant from the moment you arrive. Breakfast was wonderful and there is something for everyone. Questions sent to Pimalai, through the booking.com app, prior to arrival was fantastic. We really appreciated the transport service to and from Krabi airport and communication regarding this was very good. The pool area is very nice and the beach is beautiful. Be sure to check out the sunsets - they are out of this world. The beach area is amazing and there are things that you can use (beach games/canoes etc) though not sure if there was a charge for these. At the other end of the beach is a beach bar. Food and drinks were very good here and we enjoyed an evening sitting in front of the sea with live music playing. My husband and I visited Koh Lanta as part of our honeymoon and Pimalai made sure to treat us. On arrival there was cake, a complimentary bottle and towel swans/rose petals. The cake and bottle did not last long! Was lovely walking into the room. I also requested dinner on the beach for our final evening and it was stunning. Rut, our waiter, was brilliant - A big thank you to him! I highly recommend getting this if you are there to celebrate! You will not be disappointed. I would highly recommend this place and I hope to visit again in the future!

Only a very small thing but I would have liked to have known about downloading the app prior to arriving as there are some classes/things you can book but we missed out on this.

Excellent staff, all always smiling available and really helpful We met many that were exceptional but we do remember specially Palm in the swimming pool and Anne at the restaurant in the beach. We will repeat!!

Nothing the resort could have done differently but the weather... we got 6 days of heavy rain!

Exceptional service at breakfast, lunch and dinner! We will definitely come back!

Probably the best hotel we have ever stayed in. Amazing pools, amazing staff, really relaxing

Nothing really. Food and drinks were expensive in comparison to other resterants and bars in Thailand, however food was very nice and restaurant view was lovely.