Location.

Horrendous!!! We had 2 nights reservation at hotel Stern!!! Our conection flight had 5 hours delay to Stuttgart and we arrived to the hotel around 11:30pm. We arrived later than expected but No-one answered the ring bell, no-one answered the Hotel Stern contact phone number (We asked for help to a neighbour, who kindly called 3 times in our behalf). NO ANSWER, NO SOLUTION, NO APOLOGIES!!! Regarding the lack of support or answers from the hotel, we had to move back to the airport and sleep in the airport common areas. The hotel was already paid but we had not any place to sleep, internet or any German phone number to ask for help. It was very unfair and unpleasant situation. We sent an email last week asking for a refund of the first night but we haven't any answer. Completely unacceptable!!! I will try to escalate the situation to booking.com or contact to my bank to cancel the payment!!!

everything was super clean, and it seemed as if it was an everyday process, which was appreciated.

The welcoming staff was not as friendly, the bathroom was separate and due to the full capacity was not easy to be accessed. The room was quite cold and really small. There was no fridge nor an option to get some water or anything for food! There was also no chances of reaching a small market shop where essentials could be bought.

location

no reception when we arrive

Cleanliness

It was very cold and the room heater didn't work at all.

Location was okay, shared bathroom concept is fine when you travel. No breakfast options is fine, there is a bakery / Konditorei pretty close by.

I didn't expect a luxurious room but having no curtains and a dirty smelly bathroom was even below expectation. The parking mentioned is just street parking.

Lot of noise in the morning

The bathroom facilities was not what I expected. Also I could not use the shower as someone left it in a horrible condition

Nothing. It was a mess smelly not clean bad place

Everything, not working tv electric cable hanging

Location

No elevator, was hot, but no air-condition, separate toilet and bath

clean, pracitcal and good value

noisy guests virtually all night saturday to sunday

Although the hotel is not in the city centre, its location is still very convenient. There is a city train stop a few steps away, from where you can easily reach the downtown or any other part of the city. You can go to the downtown also by foot, given that it is not too far away. There is also a cheap supermarket very close to the hotel and a very big park is a bit further. The staff was friendly. Everything was fairly clean. The room was simply furnished, as also stated in their website, but it had everything that is basically needed. Even a sink was in it.

The bed was not comfy due to the mattress, which should be replaced. WiFi worked, but with frequent disruptions which was very annoying.