beautiful hotel very good service very good breakfast good swimming pool everything was really very good

it was too good we like to go back

Excellent pool, room and location

Not a great deal to be honest.. free champagne bought to room which turned out to not be free.

1. Took 20 minutes to Check us in ( no one else in cue) 2. Hotub wouldn’t empty had to keep phoning downstairs to empty and re-fill it. (in the end we ended up not even using it)! 3. the keycard for carpark stopped working a few times which meant us gettin out goin all Way to reception to get it open for us which was so frustrating! 4. staff wouldn’t listen to our complaints and told us we were wrong when we wanted some sort of refund for the hot tub! 5. we phoned downstatirs for some ice to be bought to the room.. they charged us 50 euros for this and told us we had drinks etc (maybe they charged us for the free champagne! as we never ordered any drinks what so ever we needed the ice for our own drinks, why else would we want ice?!! 5. we asked for late checkout the next day n was told we could do it till 6 pm for 90 euro but the system was down (AGAIN) so we will pay for it tommorow, then we got called at 1 pm demanding that we need to leave and late checkout “not possible” !! 6. all in all expected and paid for 5 star service and it was just a stressful stay and would like some sort of reimbursement but i won’t hold my breath! SHOCKING!!!!!!

Amazing hotel, very friendly staff! They help you with whatever they can!!

location and standard

nothing

fantastic pool

nothing

everthing good

nothing

everything

barista

Pool bar was understaffed

staff kind and nice swimming pool

food awful, poor quality for outrageous price reservation system poor, no answer to our request before arrival. local staff very supportive but relying on poor it systems.

amazing facilities

nothing

we’ve stayed here numerous times and love the location and facilities.

The staff were very unhelpful when we checked in, at booking I had asked for 2 connecting rooms a while ago but this wasn’t acknowledged or possible due to being fully booked. Our eldest is 12 and classed as an adult so I don’t think it was recognised why we wanted connecting rooms. I understand it’s busy but to be told ‘it is what it is’ we can’t do anything was not brilliant service for an expensive hotel. Thankfully a lovely manager (Jane) was able to explain the situation and while she couldn’t change anything she did offer a late checkout and was very understanding.

Great facilities and location, breakfast was tremendous. Cava sangria was very good. The available staff were great, polite, accommodating and attentive without being intrusive.

quality of food at pool was lacking, cocktails full of sugar (cosmopolitan made with lime squash for example). Seemed to be understaffed. Pool towel situation seems excessive (albeit they may have non residents coming in that have forced this situation?). I was on crutches during visit due to an accident and was allocated what was possibly the furthest room from reception (block 3 room 201) which seemed a little off, although could have been unavoidable - if that’s the case at least acknowledge it?)

Amazing stay at dear hotel Staff was amazing and so helpful. Always welcoming us with a smile The room was very spacious and super clean. Very modern Location is very central and convenient

Only down point is the pool Very small and not very clean Apart from that everything was perfect

it was in a lovely location. the pool was fantastic and the breakfast was great.

there’s nothing specific I can stay I didn’t like

The hotel is very comfy and clean My room is huge and clean Near the beach

Only issue they have no room service after 10:30pm which is really odd for 5 star hotel Hôtel restaurant is not that delicious the location is too far from night activities not suitable for young couples who like to party 🎉