Zel Mallorca

Lage und Personal

Die Preise, vor allem Gebühr für Parkplatz

Breakfast was amazing. Great location on the beach. Check-in/out were run efficiently. Staff were mainly very accommodating. Rooms are spacious.

Evening meal in the restaurant was very poor and expensive. (Steak burnt on outside and bitter to taste- served with crisps!). Swimming pool area not open until 10am Towels very thin and dressing gowns not provided. Noisy early morning- often woke to sound of hoovering directly outside room. Problems with thermostat on shower- rapidly changing from hot to cold.

The room was really good although we couldn’t reserve a sea view. The staff was really great from reception to restaurant and everyone you find around:

The temperature of the water in the shower was from cold to hot all the time. The location was perfect in front of a great beach but too many mediocre shops

Nice general aesthetic and overall vibes

This hotel looks nice on the surface but is definitely lacking some of the basics to make it feel reflective of the price - I very rarely write reviews but I think (hope) this is genuinely useful feedback - - Hotel doesn't provide any water at all, your only option is a 5 EURO 330ml bottle, which ends up being around 30 euros per day just to have a basic amount of water, seems extremely odd given the price - Hotel also literally didn't change our sheets once in 7 days, or even take rubbish out of the room - in other words, they don't really clean the rooms properly (just gave us fresh towels) which seemed very strange, and when I asked about this I was made to feel guilty for even mentioning it and approached directly by a very rude cleaner - The checkin process is extremely long winded and unneccessary being asked to fill in a long questionnaire/form just to get my room key, when all the details are already on my booking.com account and booking - there is also literally no reception desk so it's very unclear where to go to actually raise any issues about anything - It's nice they have a sauna & steam room, but they close by 7pm, when I'd almost always want to use them in the evening past 9pm, so seems a strange option to close them so early - Location is not what I had expected, which is partly my fault for not checking enough previously - but it's a premium hotel in a much much less premium surrounding area, feels very much like 'brits abroad' far more than a premium peaceful area that I was hoping for - they do not advertise this for obvious reasons! Generally it just feels the hotel is not getting the important small details right in order to make the experience much much better for very little cost - I'm not in the hospitality industry but these things feel obvious to me?