Comfortable outside and lounge sitting areas. Rooms spacious. Food very good. Staff good although a little slow at times.

The decor and the staff

Little noisy in the room some water pipes but nothing serious

The Colonial charm , the friendly staff , delicious breakfasts , all made for a very pleasant experience.

The breakfasts were varied, individually served and well cooked. The staff were exceptionally helpful, polite and friendly. We had dinner on several nights and the quality and presentation were faultless: they were great value for money.

Not sure I could find any fault. There wasn’t a lift to the second floor which the elderly would appreciate but I think there were bedrooms on the ground floor. Although parking wasn’t at a premium, the chaos on the gate always managed to find us a spot.

The decor and room great. The security staff in parking area were super Thando who greeted us and showed us our room was also great but we never saw her again.

Sadly we felt as if there was absolutely no service and attention to us by the staff. In general just no staff around at all. So we felt as if we were alone in this space and forgotten about. Also, we understand that there have been taxi strikes but there was absolutely no one taking care of us or seeing to our needs. When my partner went to the lounge area last night it was freezing there and she ordered a Ceaser salad and it was honestly the poorest dish she’s ever had. It was absolutely awful. The gentleman at the front desk was rude and dismissive. She ordered a cappuccino with almond milk, but there was no option on milk variances. Then ordered an English breakfast tea to be told there was only five roses and Rooibos only. In the evening there was no one to serve us a drink from the the bar. Nobody to be found most of the time when we needed something. I’ve just tried to order coffee from the kitchen to be told there is no staff there either and it’s 7:18am. It’s very frustrating such poor show of hospitality and we felt like we were staying in an abandoned hotel. most of the time, we are very disappointed in this.

The decor.

The food was very disappointing. The burgers were dry and hard. The breakfast was fantastic.

A real jewel. Beautiful decor, wonderful food, tranquil terrace perfect for an afternoon tea or evening cocktail.

Loved everything.

Location

Cold shower, no hot water Spa is no longer there Not able to eat at the main restaurant only for functions