Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World

Pestana Palácio do Freixo is a truly unique property. The building itself is beautiful and steeped in history, and staying there felt a little like staying in an old castle. The front desk staff and the butler who greets guests were exceptionally friendly, and everyone we encountered was pleasant and welcoming. I have a particularly sensitive sense of smell, and when I first entered the hotel, I noticed a slight odor of moisture. However, I quickly became accustomed to it, and it did not bother me for the rest of our stay. The gym is small and has mostly light weights, but it was clean and well maintained. Overall, I really enjoyed the property itself. The historic building, atmosphere, and friendly staff make Pestana Palácio do Freixo a memorable place to stay. Unfortunately, the restaurant service did not match the quality and character of the hotel, and that was the biggest disappointment of our stay.

The biggest issue for us was the restaurant service. There were plenty of excellent self-service options at breakfast, but the table service was extremely slow. One morning, the hostess noticed that it was my birthday, congratulated me, and made an effort to find us a nice table. She also gave me a menu, which I had not realized was available because it had not been presented to me on our first morning. She and several other servers passed through the room multiple times, but no one asked what we wanted to order. After waiting for some time, I finally waved the hostess over and ordered two omelets and a cappuccino for my wife. The cappuccino never arrived. Our dinner experience was even more disappointing. Three nights earlier, we had gone to the restaurant specifically to make a reservation. The person at the hostess desk took our information. When we arrived for dinner on the night of the reservation, however, we were told that they did not have our reservation and were not sure they had a table available. Fortunately, they ultimately accommodated us. Once seated, things started reasonably well. We were given menus, our drink order was taken fairly quickly, and our wine arrived promptly. We were also asked whether we wanted bread. However, we had to remind two different servers because one of our appetizers arrived before the bread. When the bread finally came—about an hour into the meal—we were offered gluten-free bread, which I requested, but it never arrived. The amuse-bouche took approximately 40 minutes to arrive. It was also presented oddly: everyone else seemed to receive theirs on a tall white plate, while ours was served in a simple black bowl. I ordered a beet salad, octopus, risotto, and soup for the two of us. The server initially told us that it was too much food. We explained that we wanted the beet salad and octopus as appetizers and still wanted all of the dishes. He reiterated that the beet salad and octopus would be brought together.

Silence environment, perfect cuisine from Michelin, good location and friendly staff

Nothing

Wir haben ein Zimmer mit Blick auf den Duoro gebucht und eines sogar eines mit Terrasse bekommen. Das Zimmer und das Bad waren grösser als erwartet. Das Frühstück war gut. Die Mitarbeitenden an der Reception haben uns sehr nett empfangen. Das Auschecken war ebenfalls okay.

Wir mussten beim Frühstück immer sehr lange warten, bis man einen Tisch zugeteilt erhielt. Die junge Dame die für die Tische auf der Terrasse zuständig war, schien uns überfordert. Ferner schien uns das Personal im allgemeinen nicht sehr aufmerksam. An der Beach-Bar war die junge Dame sogar unfreundlich, wir wurde nicht begrüsst und wir musste die Bestellung mehrmals wiederholen, damit man das richtige bekam - wahrscheinlich hatte sie einen schlechten Tag oder war sonst wie abgelenkt.

The building in itself is interesting and well renovated The view from the main terrace and the pool is very nice The breakfast is good and diverse

Well the attention to details is completely lacking Surprised this is a Leading Hotel of the World as many features do not qualify (Food and bar service really bad, no cushions on the lounge chairs at the pool, rooms are OK but really average comfort with poor mattresses, coffee at breakfast is simply not drinkable unless you take an espresso/ cappuccino …) And the garlic smell around the lawn and pool (because they planted garlic flowers around…)