The staff were tremendous and massive help ! I would like to give Jack a shout out as he went above and beyond to meet our needs and he didn't make me feel like we was too much hassle once ! We were a young couple We made use of the gym facilities also and they were great and even the locals in there were really friendly ! Will be coming here again very soon ! The location is great i know it seems like your far out of Skipton but its around a 20 minute walk and its really nice the scenery is beautiful !

Nothing horrible hotel needs serious upgrade.

Everything bar the slerp

Beautiful bedroom and bathroom

No USB port to charge phone

Lovely view

No aircon...no usb

Excellent hotel x lovely staff x wonderful breakfast

Nothing

breakfast was well organised and the view was spectacular. Room was very large and comfortable and a lighting issue was sorted quickly. car parking was plentiful.

Can't think of anything

Location besides the Leeds Liverpool canal is great. our room overlooked the canal and farmers fields which had lambs, sheep and rabbits running around early evening.There were duckling and goslings and swans on the canal so a great time to visit.

My only complaint was they overcharged me on check out dated 17th May which they agreed they had but still awaiting a refund 6 days after. Need to chase them again but shouldn’t have to as they admitted there mistake.

You booked the time slot for breakfast which was excellent. No waiting and the staff were prompt for providing tea, coffee and toast. The food was self-service, cooked very nice, was hot and a good choice. Very happy. The staff were very friendly and helpful. A lovely warm atmosphere. Also there is a bus stop right outside the hotel which ran on a regular basis to Skipton and Keighley.

We had canal view which was beautiful but the seal on the double glazed windows had detoriated and were clouded over. I am nip picking cos overall the hotel was lovely.

Breakfast was excellent The swimming pool The canal view was great

The room was a little 'tired' in places, e.g window frames

Spacious room, clean and fairly comfortable. The fitness/swimming facilities were good. There was not much noise from within the hotel (but some from the car park). Having a bidet was good.

The smoke alarm went off twice, once after we had gone to bed. We never smoke, and there was no steam from the bathroom, so we have no idea why it went off. The canalside location is nice but it is quite a long walk into town and apart from Aldi there is not much nearby. The bathroom was large, but the bath small, and some shelves etc to put things on would be helpful. There is not much natural ventilation, and we had to keep the blinds closed to avoid the room becoming too hot.

Gluten free options well catered for. Waking up to canal boats at breakfast

Bed uncomfortable.

The breakfast was very good. Plenty of choices. very friendly and helpful staff. We had an amazing evening meal.

Nothing. We really enjoyed our visit

location, breakfast was fab,

leisure suite very tired too many non Hoyle guests making it busy and pretty unusable evening meal choice lacking

Great location, good breakfast and very good service. The bed was firm which we slept well on and the shower was very hot and powerful. Downside was the fan wasn’t strong enough for the steam so the bathroom was drenched after a shower!

The hotel in general is dated, and does need to be brought up to date.

Beautiful comfy beds.and exallent staff nothing was to much trouble.

Not been able to check in till 4pm .then check out at 10am next morning. Should be able to check in at 2PM would be better for what you pay .

Staff Very accommodating on booking/ rooms and bfast

Breakfast wasn't hot and wasn't as good as expected

Room was very clean, staff were friendly

Shower was stone cold, there was no bath so had to have a cold shower

the location was good nice walk along the canal

Very nice hotel, lovely walk along the canal into town

The bar area was very cold in the evening

beautiful surroundings very comfy rooms and bed

nothing