Staff were friendly and very helpful. I loved the cabana suite with the Lakeviews & balcony.

Everything was perfect.

I loved the views over the lake and I thought the front office & bar staff were magnificent.

All was excellent

The view was amazing! The cabin itself did exceed our expectations. The breakfast was delicious and a great way to start every day we were there. The only issue we encountered was that the heating did not work during one of the chilly nights, so we all caught colds. Apparently, the front desk was aware (we discovered on the following day when we asked), but it would have been nice if they had proactively informed us and brought in heating devices as soon as they were aware so that we could have avoided an uncomfortable night. But other than that, the hotel was a wonderful place to stay.

Lack of proactive communication & insufficient helpfulness/friendliness from the front desk. Not up to par with US standards of hospitality. Suggestion: smile to everyone waiting to be seen, let them know you will be with them shortly and ask, in a friendly manner, "how may I help you"? A little cordiality would go a long way to truly making guests feel welcomed.

The location, food, hospitality and views are phenomenal.

The pool area needs updating and is in desperate need of heating. We went in March/April and couldn't stay in the pool as it was quite cold, the outdoor "hot tub" was just as cold as the pool.

EXCELENTE HOTEL

everything was perfect and clean and gorgeous

I stay in a lot of hotels and I love the view from the cabin and also that is very well maintained. Bathroom is caulked and faucets work well and don’t leak. Bed and floors are extremely clean. I have been here twice already and plan on coming back.

wonderful view, easy access to street level and town, heated pool

It was a gorgeous view. Great breakfast. Very nice and helpful staff. We did have a situation at 8 am in the morning, when the travel agency didn't pick us up and the concierge took care of us an we got transportation.

Excellent restaurants! Great location!

Nothing

Spectacular views from the room. Good southern breakfast with schedules so it's not too crowded, securing yourself a great view every morning. If you have been to Puerto Varas before, you'll know this location is unbeatable, the best restaurants will be at your doorstep and you'll enjoy free parking on your stay, at a quiet and peaceful area! Almost too good to be true. Also, staff was incredibly helpful every time we needed something. I will be staying at this hotel from now on every time I visit my favourite city in Chile. Thank you!

The hot tub and sauna where closed down due to "maintenance". In a rainy day in the city, this are the things you want to do the most! Please fix them. It'd be nice to let guests know prior to their arrival offering other entertainment options.

clean, well maintained, easy access down to the beach by the elevator/stairs in the hotel, great breakfast, friendly staff, great amenities, massages, the view is amazing.

The gym is small (but so much to do in Puerto Varas that I didn’t end up using it).

The breakfast was very tasty and the views from the dining area and room were scenic and lovely! The beds were comfortable and the location was near the lakefront, restaurants and shops. Staff was helpful and friendly.

The room decor was a bit dated. The bathroom and especially shower could use updating. Also, part of our view from the room was of an undesirable section of roof (not as pictured for standard room).

Heated pool was good, although it was impossible to get hot water at the shower for a while. Finally we showered at our room, what results a bit uncomfortable if you have 5 year old kids in your party.

Sunday Jan 1 st 2023, after claiming twice at the front desk, we had our room cleaned and set up at 16:15 hrs. We wanted to take a nap, and waiting for cleaning staff was anoying and beyond what´s acceptable for this kind of hotel.

location

no air condition

the location

it took us almost 30 minutes until we were attended to at check-in on arrival. The web Check-in we did pior to arrival proved to be good for nothing. what good is it to upload your passport info and picture ifits being copied again upon arrival? only after inquiring why we had to go through a full check-in procedure I was told I should have said I did a web check-in(??) After Check-in was completed no one helped to carry the luggage upstairs as nobody was there anymore. the room was old and though clean, need a real refreshment. The next day i wanted to check-out as several little issues did not really make me want to stay longer. Although the cancellation fees are seemingly clear and on my reservation at booking.com I was told that I needed to cancel with booking.com and that the hotel would then receive the final amount I would have to pay for the cancellation(??) I never experienced this before. Basically they would not give me a final amount. I contacted booking.com but never received an answer. Finally a better room was offered by the hotel. the rest if the stay was eventless and okay.

Excellent facilities in both rooms and the hotel. Family friendly, good parking just opposite the hotel, the staff was able to cater for allergies during breakfast with no problems.

good location, nice view

the room was okay but very old and most importantly there is no privacy at all. the windows and the walls are so thick you can hear when someone in the next room walks on the wooden floor - sleeping well it’s impossible. The breakfast was okay but we found mold in the bread - the staff was quick to respond and remove the bread once we let them know